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Beginner

Using Call Studio to Set Local Time Based on Local Timezone in Order to Route Calls

Hello all,

I am trying to find an easier way to route a call based on time of day in Call Studio. 

The issue is our ICM servers are in an American time zone, but the call centers that open and close are located around the globe using different time zones.  Hence, when time changes in Denver at 2:00AM, the time suddenly "jumps" in Europe so it is an hour later, and the call centers may be set to open an hour earlier than they should.

I have dealt with this in ICM with a complex set of admin scripts to deal with the time change, but it is a pain to do this for every branch/call center I add to our solution.

I could do something similar in Call Studio (using decision elements and set elements to eventually set a local time) but I thought there may be an easier way to set the local time.

Does anyone have a better solution they would be willing to share?

I have no experience with custom java elements, but could I use one to set the local time?

 

Thank you.

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