I'm working in a lab to integrate UCCX with Socialminer 11.6 but the windows of email and chat do not appear, it only says "there are no chat and mail active in a white background". I already upload the tomcat certificate of the Socialminer to the UCCX but the status is the same. Do you know what I missing in the configuration ?. How does SocialMiner know to route certain chat to a specify team (for example human resources)?.
