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VG320 FXS Ports getting stuck in Off-Hook state

Stephen Maurice
Beginner
Beginner

We have multiple VG320 gateways with analog phones connected. Users try to pick up an analog phone to make an "overhead page" on the paging system. The user dials a couple digits and the call is routed to a 4300 voice gateway with an FXO port which sends their audio to an external paging system. When the user hangs up the page, I see the phone go back into "on-hook" status on the VG320. However, shortly afterwards, the FXS port goes back into "off-hook" status, even though the user has not touched the phone. When anyone tries to call the phone that is stuck in "off-hook" status, they receive a fast busy signal.

 

If the person picks up the phone that is stuck in "off-hook" status, they can place a call to a VoIP phone (7811), hang up the call, and then everything works fine after that.

 

IN SUMMARY: Basically, paging to the FXO port causes the FXS port to hang in an off-hook status, and they are able to clear that status by then calling a VoIP phone. However, sometimes the same symptom happens when an analog-to-analog from FXS-to-FXS call is placed, but it is doesn't seem to happen as often.

 

We have both SCCP and MGCP gateways, it seems we haven't been able to re-produce the issue on the SCCP gateways yet. 

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