Hello Cisco community,
When I view WebEx recordings saved in the cloud, they play with the following message displayed:
There is no content to view at the moment, either because no content is being shared, or because an unsupported media object is being shared.
I can hear the audio fine, it's just the video that I can't see.
If I save recordings locally to my computer as a .wrf file they play just fine, but I want to save to the cloud because MP4 format is preferred.
I'm sharing only the desktop screen in these recordings. I've searched around on the internet but I can't find any documentation to confirm if this is indeed unsupported. I have 3 monitors if that is relevant.
I have Cisco WebEx Meetings 33.3.8.7 installed on Windows 10 Enterprise 1809 (64-bit).
Regards,
Luke
