I am trying to troubleshoot a script provided by an outside vendor... they have not been able to identify the issue and there is a lot of "business motivation" to get it working
The script gets Expected Wait Time from the UCCX queue and gives the caller a static prompt of 1-10 or more than 10 minutes. It seems like UCCX is delivering this as either -1 or 0
Can anyone help me figure out why UCCX is returning this as a wait time?
