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DNA Center Update Failed
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09-27-2019 01:10 AM
Hello,
We are currently building a test setup with DNA Center and a couple of routers en switches. Now i was in the process of updating the DNA center with latest software step by step. But now one update failed and i have no longer access to the web interface of DNA Center. I still do have access to the maglev CLI on the same ip address via SSH.
The update was stuck for a long time at below:
$ sudo maglev system_updater update_info
System update status:
Version successfully installed : 1.1.0.784
Version currently processed : 1.2.0.1013
Update phase : Updating the host components
Update details : Updating the node 10.0.32.1 [phase 4]
Progress : 48%
Updater State:
Currently processed version : 1.2.0.1013
State : INSTALLING_UPDATES
Sub-State : INSTALLED_PREINSTALL_CLUSTER_UPDATES
Details : Updating the host components
Source : system-updaterThen i saw below:
$ maglev catalog package display maglev-1 [main - https://kong-frontend.maglev-system.svc.cluster.local:443] NAME DISPLAY_NAME VERSION STATE INFO -------------------------------------------------------------------------------------------------------- application-policy Application Policy 2.1.29.170002 PARTIAL Package needs to be pulled/downloaded assurance Assurance - Base 1.2.12.125 PARTIAL Package needs to be pulled/downloaded automation-core NCP - Services 2.1.31.60019 PARTIAL Package needs to be pulled/downloaded base-provision-core Automation - Base 2.1.31.60019 PARTIAL Package needs to be pulled/downloaded command-runner Command Runner 2.1.31.60019 PARTIAL Package needs to be pulled/downloaded device-onboarding Device Onboarding 2.1.31.60019.2 PARTIAL Package needs to be pulled/downloaded dnac-platform DNAC Platform 1.0.12.4 PARTIAL Package needs to be pulled/downloaded icap-automation Automation - Intelligent Capture 2.1.31.60019 PARTIAL Package needs to be pulled/downloaded image-management Image Management 2.1.31.60019 PARTIAL Package needs to be pulled/downloaded ncp-system NCP - Base 2.1.31.60019 PARTIAL Package needs to be pulled/downloaded ndp-base-analytics Network Data Platform - Base Analytics 1.1.11.15 PARTIAL Package needs to be pulled/downloaded ndp-platform Network Data Platform - Core 1.1.11.121 PARTIAL Package needs to be pulled/downloaded ndp-ui Network Data Platform - Manager 1.1.11.12 PARTIAL Package needs to be pulled/downloaded network-visibility Network Controller Platform 2.1.31.60019.2 PARTIAL Package needs to be pulled/downloaded path-trace Path Trace 2.1.31.60019 PARTIAL Package needs to be pulled/downloaded platform-ui Cisco DNA Center UI 1.3.1.248 READY sd-access SD Access 2.1.31.60019.2 PARTIAL Package needs to be pulled/downloaded sensor-assurance Assurance - Sensor 1.2.12.124 PARTIAL Package needs to be pulled/downloaded sensor-automation Automation - Sensor 2.1.31.60019 PARTIAL Package needs to be pulled/downloaded system System 1.2.0.1013 READY
when i check the status of one of the package:
$ maglev catalog package status application-policy:2.1.29.170002 maglev-1 [main - https://kong-frontend.maglev-system.svc.cluster.local:443] KIND RESOURCE STATE MESSAGE ---------------------------------------------------------------------------------------------------------------------- Package application-policy:2.1.29.170002 PARTIAL One or more child resources are not available yet ServiceBundleGroup fusion/application-policy:2.1.29.170002 NOT_FOUND Manifest not available yet ServiceBundleGroup maglev-system/application-policy-ui:2.1.29.170002 NOT_FOUND Manifest not available yet
So i tried to delete them till they were at ready state:
$ maglev catalog package delete assurance:1.2.12.125 ok
After all was deleted
$ maglev catalog package display maglev-1 [main - https://kong-frontend.maglev-system.svc.cluster.local:443] NAME DISPLAY_NAME VERSION STATE INFO -------------------------------------------------------------------------------------------------------- application-policy Application Policy 2.1.28.170011 READY assurance Assurance - Base 1.2.11.304 READY automation-core NCP - Services 2.1.28.60244.9 READY base-provision-core Automation - Base 2.1.28.60244.9 READY command-runner Command Runner 2.1.28.60244 READY device-onboarding Device Onboarding 2.1.28.60244 READY dnac-platform DNAC Platform 1.0.8.8 READY icap-automation Automation - Intelligent Capture 2.1.28.60244 READY image-management Image Management 2.1.28.60244 READY ncp-system NCP - Base 2.1.28.60244 READY ndp-base-analytics Network Data Platform - Base Analytics 1.1.11.8 READY ndp-platform Network Data Platform - Core 1.1.11.77 READY ndp-ui Network Data Platform - Manager 1.1.11.8 READY network-visibility Network Controller Platform 2.1.28.60244.9 READY path-trace Path Trace 2.1.28.60244 READY platform-ui Cisco DNA Center UI 1.3.1.248 READY sd-access SD Access 2.1.28.60244.9 READY sensor-assurance Assurance - Sensor 1.2.10.254 READY sensor-automation Automation - Sensor 2.1.28.60244 READY system System 1.2.0.1013 READY
But about 3 / 4 hours later the update failed.
System update status:
Version successfully installed : 1.1.0.784
Version currently processed : 1.2.0.1013
Update phase : failed
Update details : Node update took longer to complete in 10.0.32.1 [ version 1.2.0.1013 phase 4 ]
Progress : 48%
Updater State:
Currently processed version : 1.2.0.1013
State : FAILED
Sub-State : INSTALLED_HOST_COMPONENTS
Details : Node update took longer to complete in 10.0.32.1 [ version 1.2.0.1013 phase 4 ]
Source : system-updaterI then tried to force it back to an older version.
$ maglev system_updater update_system 1.1.0.784 -f System update download initiated
But also failed later
$ sudo maglev system_updater update_info
System update status:
Version successfully installed : 1.1.0.784
Version currently processed : 1.1.0.784
Update phase : failed
Update details : Updating node 10.0.32.1 failed
Progress : 52%
Updater State:
Currently processed version : 1.1.0.784
State : FAILED
Sub-State : INSTALLED_HOST_COMPONENTS
Details : Updating node 10.0.32.1 failed
Source : system-updaterEventhough all packages are deployed
$ maglev package status maglev-1 [main - https://kong-frontend.maglev-system.svc.cluster.local:443] NAME DISPLAY_NAME DEPLOYED AVAILABLE STATUS PROGRESS --------------------------------------------------------------------------------------------------------------------------------------- application-policy Application Policy 2.1.28.170011 2.1.42.170001 DEPLOYED assurance Assurance - Base 1.2.11.304 1.3.1.140 DEPLOYED automation-core NCP - Services 2.1.28.60244.9 2.1.43.60042 DEPLOYED base-provision-core Automation - Base 2.1.28.60244.9 2.1.43.60042 DEPLOYED command-runner Command Runner 2.1.28.60244 2.1.43.60042 DEPLOYED device-onboarding Device Onboarding 2.1.28.60244 2.1.43.60042 DEPLOYED dnac-platform DNAC Platform 1.0.8.8 1.1.1.2 DEPLOYED icap-automation Automation - Intelligent Capture 2.1.28.60244 2.1.43.60042 DEPLOYED image-management Image Management 2.1.28.60244 2.1.43.60042 DEPLOYED ncp-system NCP - Base 2.1.28.60244 2.1.43.60042 DEPLOYED ndp-base-analytics Network Data Platform - Base Analytics 1.1.11.8 1.3.1.204 DEPLOYED ndp-platform Network Data Platform - Core 1.1.11.77 1.3.1.615 DEPLOYED ndp-ui Network Data Platform - Manager 1.1.11.8 1.3.1.185 DEPLOYED network-visibility Network Controller Platform 2.1.28.60244.9 2.1.43.60046 DEPLOYED path-trace Path Trace 2.1.28.60244 2.1.43.60042 DEPLOYED platform-ui Cisco DNA Center UI 1.3.1.248 1.3.1.250 DEPLOYED sd-access SD Access 2.1.28.60244.9 2.1.43.60045 DEPLOYED sensor-assurance Assurance - Sensor 1.2.10.254 1.3.0.1313 DEPLOYED sensor-automation Automation - Sensor 2.1.28.60244 2.1.43.60042 DEPLOYED system System 1.1.0.784 1.2.0.1013 DEPLOYED
State of the packages is ready
$ maglev catalog package display maglev-1 [main - https://kong-frontend.maglev-system.svc.cluster.local:443] NAME DISPLAY_NAME VERSION STATE INFO -------------------------------------------------------------------------------------------------------- application-policy Application Policy 2.1.28.170011 READY assurance Assurance - Base 1.2.11.304 READY automation-core NCP - Services 2.1.28.60244.9 READY base-provision-core Automation - Base 2.1.28.60244.9 READY command-runner Command Runner 2.1.28.60244 READY device-onboarding Device Onboarding 2.1.28.60244 READY dnac-platform DNAC Platform 1.0.8.8 READY icap-automation Automation - Intelligent Capture 2.1.28.60244 READY image-management Image Management 2.1.28.60244 READY ncp-system NCP - Base 2.1.28.60244 READY ndp-base-analytics Network Data Platform - Base Analytics 1.1.11.8 READY ndp-platform Network Data Platform - Core 1.1.11.77 READY ndp-ui Network Data Platform - Manager 1.1.11.8 READY network-visibility Network Controller Platform 2.1.28.60244.9 READY path-trace Path Trace 2.1.28.60244 READY platform-ui Cisco DNA Center UI 1.3.1.248 READY sd-access SD Access 2.1.28.60244.9 READY sensor-assurance Assurance - Sensor 1.2.10.254 READY sensor-automation Automation - Sensor 2.1.28.60244 READY system System 1.2.0.1013 READY
Now my question is if there is something else i can try to restore the DNAC via maglev? I did download the DNAC ISO from cisco website, but could not find the instructions on how to do a re-installation of the DNAC software.
Thanks in advance!
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