Hello,
For the life of me, I am unable to add an SX20 endpoint to TMS via the "Add from Unified CM or TMS" tab. Using an SX20 BAT template in CUCM, I created the device profile and associated DN. When I go into TMS > Systems > Navigator > "folder name" > click "Add Systems" > "Add from Unified CM or TMS", I do not see the registered endpoint listed???
Some background, this SX20 endpoint was previously registered in CUCM and TMS under a different name which I had purged in TMS and also deleted the profile in CUCM under Device > Phone. I also performed a factory reset via the web UI on the endpoint. That's it.
Am I missing something here? Did I miss a step in CUCM or TMS? Is this related to the CTL/ITL security cert on the endpoint?
Thank you for your help!
