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sound keeps dropping from Cisco Room Kit Plus + Quad Camear

lzhu
Level 1
Level 1

We have set up a Cisco Room Kit Plus with Quad Camera. The system is connected to a ceiling projector. We want to use the internal speaker on the Quad Camera only. We have disabled HDMI 1 Audio Output so sound is not sent to the projector speaker via HDMI.

 

We have run into some issues with sound dropping randomly. it seems to last 20-30 minutes without issues and people can hear the far end properly, and then suddenly lose sounds completely for 10-15 seconds and then sound kicks back in on its own. It behaves really strange and I am wondering if anyone here has experienced a similar issue.

 

 

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