We are developing a CTI web client by using the Strophe library. We are having a few critical issues.
As there are 2 ways to get the subscription, sync and async
If we get the async subscription, the code works well, however the event we received from finesse are not in order for example
Inbound call land and agent answer and than end the call, the event we recieve Reserved-> TALKING -> Work -> Ready -> Reserved-> Ready-> Work-> Ready
Which is totally not in a sequence, and doesn't serve the purpose.
On the other hand, if we used sync subscription, our Web UI gets dead-slow and become unresponsive, even though in that code, I am only getting the subscription and printing the event in the console.
This is the simple code i am using for sync subscription
<html>
<script src='strophe.min.js'></script>
<script src='powerchat.js'></script>
<script>
var agent = null;
XMPP.OnMessage = function ( message ) {
var msg_str = message.event_items_items[0].notification_text;
console.log(msg_str);
}
XMPP.OnConnectionStatus = console.info;
//XMPP.OnPresence = console.log;
//XMPP.OnMessage = console.log;
XMPP.connect ( {
connection: "https://xxxxxx:7443/http-bind/", // Your bosh / websocket connection
jid: "xxxx@ucce.com",
pass: "xxxxx",
sync: true
} );
</script>
</html>
Any help would be really appreciated !!
