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Dear Team,I have reserved the Cisco DevNet sandbox, and I wanted to test some VXML Call flow, Can I reach my VXML application by dialing some number? If this is possible then how? From where i can get that number and which application it will trigger...
Hi,I have experience working in Cisco CVP VXML Development and have good hands-on in Java development as well. Now we need to integrate the Cisco CVP VXML Application with ASR / TTS, I don't know much about these (ASR / TTS). I wanna an expert opinio...
We are Using Cisco SSO Feature in our 3rd Party CTI application to log in to the agent Via SSO API. We are able to get the access token for SSO enables agents through IDS-client SDK. What we wish is to send the username of the agent using it as a qu...
In UCCE 12.0, Cisco Provides the feature to initiate an outbound call in Ready State from Finesse, so the agent can make himself Ready and initiate a call, and once the Outbound call finished, Agent comes back again to Ready State. However, when we t...
You need to understand the 2 things Contact Center (Cisco UCCE, UCCX, PCCE) Underline IP Telephony (CUCM) JTAPI works with CUCM (IP Telephony) and this doesn't have a notion of the contact center. Finesse is the part of Contact Center , so callVaraib...
Thanks, Jamie for your reply. Actually, we have the Web Application that agents use to communicate with customers from different channels(SMS, Whatsapp) customer from any channel can send a message and that message will receive on my web applicaiton ...