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Issue with CoA? ISE 2.7/9800-80

Erik Allen
Level 1
Level 1

Hello,

 

Recently we've been working on deploying new 9800-80's and currently have them set up in our test environment, they are running 17.3.3. We are presently using ISE 2.7.0.356 as well.

 

We've set up a CWA Guest Portal and our redirects are presently working. The user joins the Guest SSID we have created and are presented with the captive portal page. Upon pressing "accept" to gain wireless access, the client is properly moved to the run state and a successful log is placed in the ISE Live Logs saying all is well.

 

The problem, however, is that the client does not recognize that it has been moved into the run state and does not gain internet access unless the client disassociates from the SSID and re-associates. The client runs into no further issues upon re-association. We've tested this on multiple iPhones running iOS 14.7, a macbook air running OSX_Catalina and three motorola android devices. All exhibit the same issue.

 

Checking radioactive traces show the clients move through L2 and L3 auth as expected and move into the run state. The only errors generated pertain to 11w not being enabled as this is an open guest SSID.

 

Any thoughts on what to try would be appreciated.

 

Thanks.

 

 

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