We recently installed SocialMiner 12.0 for our UCCX 12.0 deployment.
We're about to configure it now, to interconnect it with email.
My question is:
We've enabled Modern Authentication on Office 365, so does SocialMiner still use IMAP for Email Queues in Social Miner?
And would port 993 be opened to UCCX or to SocialMiner?
I don't see port 993 anywhere in the Port Utilization tables.
My email team says IMAP doesn't work anymore with O365, and firewall team doesn't want to open ports they don't need to.
Any documentation I have seen is from 2017, such as:
UCCX Integration with Office 365 for Agent Email
