02-28-2022 03:09 AM
Hi all,
Since upgrading our CUCM/UCCX clusters to 12.5 we've been inundated with RTMT alerts from our UCCX cluster complaining that the smart license renewal has encountered an auth failure - "%UC_LIB_LICENSE-1-SMART_LICENSE_RENEW_AUTH_FAILURE:"
TAC have confirmed that this is only cosmetic and related to bug - CSCvh85822
The TAC engineers suggestion to stop receiving the RTMT alerts was to disable local syslogs on the UCCX publisher from generating alarms to RTMT however this would render us blind to any other legitimate syslog alarms and I'm not keen to do that.
Short of a mailbox rule to delete these specific alerts for the time being does anyone have any experience with this or ideas as to how we could silence this specific alert from being generated until a fix is available?
Thanks
Chris.