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Cisco Cube and Genesys CX - Setup TLS connection

MiB
Level 1
Level 1

Hi all,

I'm trying to configure a trunk between my Cisco CUBES(ISR4431) to Genesys Cloud for a new implementation

Has anybody made this challange ?

It works with SIP/RTP and SIP/SRTP but when i switch to SIP with TLS it fails.

TLS Handshake between Cube an Genesys is completed and cube sents a invite to Genesys but no response to this, TLS Connection will be closed from Genesys side. Otherwise, call from Genesys cloud, i can see TLS Handshake in pcap at my cube but i dont get data from there after tls is completed.

Unfortunately, the genesys colleagues have almost no information and access to the system as it is a cloud service.

(Their service partner looks like they don't have a clue either)

 

I run 17.06.03a on cube, TLS to CUCM works fine

may someone has implemented this successfully

Thanks

 

 

 

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