Hi,
We have been experincing our agents bouncing from ready to reserve status randomly for over a year now. I found this bug related to UCCX version 11.6 https://bst.cisco.com/bugsearch/bug/CSCvf55225. We have upgraded to UCCX version 12.5.1 and still experiencing this issue. I am unable to find any bugs for this version, any guidance or assistance would be greatly appreciated.
Thanks,
