Customer would like any documentation or details regarding how their cisco phone system will react to the internal upgrades they are planning. These internal upgrades will require them to power down their domain controller, which is also their DNS se...

Hi, We're currently running CUCM version 14.0.1.13900-155 and trying to install the 14SU patch.  The CUCM sees the Upgrade Readiness COP file but not the UCSInstall_UCOS_14.0.1.14900-94.sha512.iso patch file.  Since the system is on version 14 I'm as...

Hi, We have a CUCM cluster of two nodes.  I notice the CTI RP for our UCCX are only showing registered on the CUCM subscriber is this normal? I would've thought they would be registered to the publisher unless the device was unreachable then the RP's...

Hi, We have users with line appearances to each other DID's on their 8851 phones.  If a user pickups the other user DID call and places the call on hold, the intended user for the call can't pickup the call that was placed on hold. Can someone confir...

Hi, The customer currently have two voice systems (CUCM, Five9) when customers calls the published number which is translated on the CUCM to route the calls to the Five9 system. The route plan report shows the called number is being translated, no ot...