Hi all, just looking for a bit of guidance or feedback from anyone else thats tried to achieve the same thing.
We used to run UCM and CCX in our office and staff using Finesse to answer queue calls. We've now moved to Webex calling which seems to be capable of producing everything we need in a call environment, however we're lacking a few features we were used to and found helpful in the CCX/Finesse world.
I've got a call queue configured up for our incoming calls in Webex Calling and the call delivery element is fine, but is there anyway at all to monitor queue members/agents availability and calls that get presented to them?
I've seen there is the Receptionist Client which is helpful to monitor calls queuing for our respective queues, but apart from that, I've not been able to see a method to get the above.
Understand that what I'm after is probably more Contact Centre oriented, but any help appreciated.
