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Hi all, just looking for a bit of guidance or feedback from anyone else thats tried to achieve the same thing.
We used to run UCM and CCX in our office and staff using Finesse to answer queue calls. We've now moved to Webex calling which seems to be ...
Hi all,
Hoping someone can help me here and clear up if this is possible plus the best way to achieve it.
Basically I need to add a custom value to a call, so the third party can detect the call and apply a workaround their end.
We're having issues...
Has anyone come across this before or able to provide a solution?
I have a CUCM system which has two CUBE's integrated via SIP trunks. When looking into the SIP calls via RTMT under Voice/Video > Session Trace Log View > Real Time Data it never show...
Hi all, looking for some help and trying to achieve something that might not possibly be available, but hopefully is.
We've just migrated from a UCM/UCCX solution into Webex Calling which does suit all our needs, however we had setup a script on UCC...
The answer to this will probably be no, but though I'd double check with the community or see if someone has some answers. We're running UCCX 12.0 with its in built CUIC, the CSQ All Fields Report provides us with all the information we require to sh...
I spoke with one of the Cisco Essentials trainers/product managers at Cisco Live last week, they said this is a heavily requested feature and its in the roadmap to be added, just not sure of time frames.
Ok, I'll look into the virtual attendance.
Yeah saw the 3 segments. So the Live Stats is good for the queued call info, but could do with agent/members info being in there too. i.e which agents associated to the queue are available, their current sta...
Hi Joanathan, thanks for the response.
I can see that bit in Analytics and its helpful, however it doesn't show available agents and live agent state/calls ringing out on them etc (like Finesse would), unless you can add this to the default view? (co...
Thanks for the response b.winter
I don't forsee it being an issue to add it to every INVITE, as long as its not disruptive. As long as I use a header that isn't used in an INVITE or even as you said, use a custom one, then there shouldn't be any harm...
