11-02-2023 07:24 AM
I recently made someone a supervisor and assigned her to the proper team, but when she logs into Finesse she isn't getting the Manage Team feature. She gets the Team Message button, but not Manage Team on the left sidebar. I double checked and went to Subsystems, RMCM, Teams and verified the user is listed as a secondary supervisor. This is what the user sees:
We are running Cisco Unified CCX 12.5.1.11001-348 (SU1-ES03). Any ideas?