A little background on my environment. CUCM 11.5.2 Cisco ISR 4331 Voice gateway connected to 30 or so Spectrum SIP trunks. We had DID phone numbers for our phones that can be direct dialed.  When we make outbound calls, the outbound call shows the DID phone number on the phones using the External Phone number Mask in the Directory number field. We have a separate company that rents office space.  I have their phone mask set to their published phone number.  When they make calls outbound it will show their published phone number instead of the DID phone numbers assigned to the phones. Are we able to add a name to outbound calls as well?  So when they call the call will show My Company 212-567-9745 instead of just the number and if this other company, who rents space, calls that their name would show up instead of ours?   Thanks   ... View more

I am wondering if anyone knows any kind of monetary amount that is saved when you have your Display Idle Timeout set.  We have a bunch of phones that have this option.  We currently have ours turned on and set to the default 60 minutes.     We are wondering if it is even worth having it set or is the savings so minuscule that it doesn't matter. Thanks   Joe  ... View more

I have a strange issue with one of my 8865 IP Phones.  I have the phone set up as an 8865 IP Phone because that's what it is.   It appears in Callmanager as:     When I click on the IP Address of the phone to bring up the web page of the device, this is what it identifies itself as:       Any idea as to how this is happening?  I've tried to push the latest 8845-65 firmware to it, but it doesn't get applied.  I have verified the MAC address with the user and have taken a picture of my 8865 and asked the user if this is what her phone looks like.  She confirmed that it is the same type phone and the MAC address she gave me is what I have set up for the phone. When I do a search in CUCM for the MAC address of the phone that shows in the web page, it is for a 7945 phone with the IP Address of 10.254.7.12. Thanks for the replies. ... View more

Good Day,   I seem to be having more and more issues with our Cisco 8865 Ip Phones.  When someone internally calls someone with this phone, the person answering the phone cannot hear the calling person.  The calling person can hear the called person though.   This seems to only happen to internal calls.  I called my desk phone from my cell phone and each side could hear the other, but not when I had a co-worker call me from his desk phone to my 4 digit extension.   I just downloaded the latest firmware  sip8845_65.12-5-1SR1-4, but this didn't help any.   It's not happening on all 8865 phones, but more and more are starting to have the issue.   Anyone else having this issue or anyone have any advice? Thanks   Joe ... View more

I have an issue at my regional campuses.  When users try to log into Extension Mobility they can log in fine and the phone resets.  When the phone comes back up the users extension isn't showing up and when they try to call their extension, the call goes directly to voicemail, even though they have a phone with the same extension at our main campus. This seems to only happen at the regional campuses.  I just test with a user who is having the problem on my phone at the main campus and I logged in fine and the extension appears on my screen.     Our CUCM server is located at the main campus.  I have also, restarted Extension Mobility Services on all three CUCM clustermates, which didn't change anything.   We are running v 11.5.1.15900-18   Any suggestions is greatly appreciated.   Joe ... View more

Can someone tell me if it is possible to not show the call history on a phone when the handset is picked up.  We have a bunch of different model phones, 9965, 8845, etc.  When someone picks up their handset it will show all the call history of the phone.  I would like to get rid of that if possible so it won't show up ever.   Thanks   Joe ... View more

Good Morning,  In an effort to help our users determine whether emails are from outside our company we have decided that we would like to at the tag [External] to the subject header of emails coming in from the outside.  We have 3 rules in place to determine whether to add the tag to the email.  They are:   1.)  If the Enveloper Sender is an in our Internal_Email Dictionary or if the Subject Header Contains \[External\], then pass the rest of the remaining filters.  (We don't want these emails tagged)   2.)  If the Remote IP/Hostname is .company.com, then pass the rest of the remaining filters.  (We don't want these emails tagged)   3.)  If the Envelope Sender does not contain students.ntc.edu and the subject does not equal 56fghhtrewgfge4, then Prepend to the Value of Existing Header (Subject) - [External]   This works well for the most part, but on occasion we are getting emails with the subject lines like this:  =?utf-8?b?W0V4dGVybmFsXSBSZTogW0NJT10gV2hv4oCZcyBOZXh0Pw==?=   I'm not sure why this is happening and wondering if anyone here might know why this is occurring.   We are running a Cisco C600V, version 10.0.0-203.   Thank you for any advice you might have. Joe ... View more

Good Morning,   I'm having an issue with some 9951 IPPhones and their cameras.  I have the camera off of the phone and then plug in the phone to the POE cable and wait for it to boot up and register.  Once it's up and running I then plug in the camera and get the message to wait for the camera to initialize.  After it initializes I get the error the "The Cisco Unifies Video Camera has been detected but the administrator has disabled the Video Capability.   I go into CUCM (v10.5.2) and look at the product specific configuration layout and Cisco Camera and Video Capabilities are enabled and power negotiation is disabled.  I am unsure what to test next to figure out why this camera doesn't work.   Any ideas? Thanks Joe ... View more