We recently upgraded from CUCM 12.5.1 to 15.0.1.12900-234 and just recently notice that we don't have the ability to add a line to an IP phone.I went to my extension, x1103, and chose my 8865 phone.  I then click on modify button items and look in th...

We have been using the Unified Messaging Service within Cisco Unity Connection 12.5.1.14900-45 for a long time and today, it just broke and I'm not sure why.  My assumption is Microsoft just turned something off, because there have been no changes ou...

I have a couple of new agents, who I had initially set up as supervisors (so they could listen into calls first).  I have now removed the supervisor role from them, but now they are unable to see other agents.A normal agent sees this:These two new ag...

I recently made someone a supervisor and assigned her to the proper team, but when she logs into Finesse she isn't getting the Manage Team feature.  She gets the Team Message button, but not Manage Team on the left sidebar.  I double checked and went...