We have been using the Unified Messaging Service within Cisco Unity Connection 12.5.1.14900-45 for a long time and today, it just broke and I'm not sure why.  My assumption is Microsoft just turned something off, because there have been no changes ou...

I have a couple of new agents, who I had initially set up as supervisors (so they could listen into calls first).  I have now removed the supervisor role from them, but now they are unable to see other agents.A normal agent sees this:These two new ag...

I recently made someone a supervisor and assigned her to the proper team, but when she logs into Finesse she isn't getting the Manage Team feature.  She gets the Team Message button, but not Manage Team on the left sidebar.  I double checked and went...

I powered off the users 7965 IP Phone and then plugged in a 8865 IP Phone and come to the screen where I enter the extension number and pin to migrate the phone and get this error message:  I'm not sure where it is looking for this information.  If I...