Dear Cisco community,
I was testing in the DevNet Sandbox PCCE(Packaged Contact Center Enterprise ) environment and was able to see the call arrived at the Finesse agent web page. How can I be able to pick up the call and listen to the audio? My target is to later record those calls via network-based recording and I want to ensure there is audio there.
I see Finesse is just a webpage for contact center agent interaction but without any audio support and we might need a Jabber softphone application installed. I found this link below but could not be able to download it due to "you must have a valid service contract associated with your Cisco.com profile."
https://software.cisco.com/download/home/283880684/type/284006014/release/14.3(0)
Any suggestions on how I can continue my test in our DevNet Sandbox? Thanks!
cresta.com
