We have a customer using Cisco NBR recording, and we’ve successfully identified the participant roles (visitor or agent) from both near-end and far-end audio—this works for both physical phones and mobile agents. However, we’ve noticed that the agent...

We're working with customers on Cisco Network Based Recording (NBR) deployments, and facing challenges with inconsistent recording behavior. Their setups involve multiple Cisco clusters, numerous PGs, and thousands of agents, including mobile agents ...

Dear Cisco community, I noticed for the latest Cisco CTI Protocol (version 24), this CALL_ATTRIBUTE_CHANGE_EVENT does not have a corresponding message type number defined in https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_cen...

Dear Cisco community,Is there a way to request additional public internet port access for the PCCE sandbox?The context is I am trying to use PCCE sandbox env to test CUCM recording functionality to an external recorder endpoint (Amazon Chime), and cu...