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Is it possible to play a message when the angent answer the call

celine.jeannotte
Level 1
Level 1

‎04-20-2007 06:18 PM - edited ‎03-14-2019 12:47 AM

Is it possible to play a message that will tell to the agent, the language choosed by the caller, just after the agent have answered the call. This way, if the agent does not see the CAD, he will be able to answer in the right language ?

Thanks

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