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Hello, I want to manage the maximum number of calls per application with the "Maximum number of sessions" parameter in the UCCX application and the telephony trigger. I programmed a large group of ports shared by all the applications. I have defined ...
Hello, UCCX 12.0.1.10000-24CUIC co-resident with the UCCX. Does anyone know the solution to my problem? I created several reports by selecting the French language of my browser. I saved them in a specific directory. I then created schedules by select...
Hello, Is there a way to make it possible to record messages of variable length without the sound of the terminating digit. The script is used by a contact center manager to activate and record special intercept messages. UCCX, record promptThe con...
Hello, I create a script that allows dial by extension. I have a problem that I live for the first time. I have done it many times but have never encountered this problem. Call Redirect attempts to transfer the call to an extension and if the extensi...
Hello,
I read in the Cisco QM 11.5 technical documentation that it is possible to select the type of codec used by QM for the Daily Recording Storage. Currently, the files I find there use the 16-bit codec and I would like them to ideally use the S...
Hello, You can add a second trigger for this script, use a get call contact info Step to get the number dialed, validate the number dialled and if this is the number dialled by the CEO, you have to assign a priority to this contact with the Set Prior...
When a custom prompt is uploaded to CCX, the prompt is saved in both the formats CCITT u-Law and CCITT a-Law. Attributes drop-down menu, choose 8.000 kHz, 8 Bit, Mono 7 kb/sec https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_c...
Hello,
Validating this information makes me understand that it is not daily storage but files that were exported by users. Can we limit the number of files saved and keep on the server ? How can I put some limit ?
F:\Program Files\Common Files\...
