Hello CJ,
I'm sorry I didn't see this post before and that you had issues creating the case.
When you purchase a Cisco Small Business router, you will get 1 year free phone support for configuration questions, this year will start running on the date of purchase and no the time it was sold to the distributor.
If you have a proof of purchase from a valid re-seller and it shows you bought it less than 1 year from today we can definitely create a case for you.
Also, as part of the default warranty, most Small business units will come with Limited Life Time Warranty on the device for hardware issues.
In comparison, if you buy Enterprise level devices which are more expensive, you won't get support without a contract.
In any case, Cisco is committed to help but we do have rules that we need follow. With that in mind, I want to continue troubleshooting this as much as possible as I'm very positive the issue is not on the device; Once the VPN is established and you can get to the web interface of the router using the private IP address then everything should work as expected and I'm very positive the router won't stop any VPN traffic.
Here is what I would like for you to do:
1- Check your receipt, if you bought it less than year ago, go ahead and give us a call back and mention that you have the proof of purchase. This way we can use all of our resources to other fix the issue on the router or point you to the device that is having the problem.
2- If that is not an option, reply to this post and let me know if you are still willing to work on this issue, if that is the case then I will send you a private email to collect more information so that we can proceed.
Please let us know what you decide.
