Cisco RV042 Too Slow, Not Loading Pages and no PPTP

[sophlink1]

Hello,

I recently bought this router for a customer and I'm setting it up before installing it in the end location.

I use for testing, a Cable (WAN1) and a DSL (WAN2) connections. I use everyday for my own business a ClearOS Gateway for load-balance and it's working perfectly. I put the router instead the ClearOS Gateway, configured it but I have problems loading pages or they load really slow, wheter using Mac, Linux or Windows machines. Actually Speedtest, when chances of loading, gives me half of my WAN1 speed. When using ClearOS it actually reports both connections speeds as one (WAN1+WAN2 = Speedtest Speed Report)

I changed upstream and downstream values even with the higher connection speeds both of my ISP's offers, no difference. I changed DNS servers, restore to factory defaults, upgraded and downgraded firmware, smart balance, load balance, no firewall and still the same problem. Actually, my PPTP VPN works only from the LAN, no remote, and it already has PPTP Passthrough enabled.

I dont know if the router is defective or not but it's kind of frustrating that a Cisco router does not work as I expected from the brand. Any ideas?

[sophlink1]

So, no answer? I guess I may be thinking on changing it for a Checkpoint device as I was recommended on Saturday by another IT Engineer friend of mine.

This support is kind of terrible, I had better support on Linksys routers, I know you are on the right on selling assessment but if the product is not working and all my tests have been according to standards, Cisco as a trademark must respond as any other brand on the market.

I am always choosing Cisco products for its reliability and because I'm accostume to doing it since I studied the CCNA but maybe I'm go to switch to another brand, at least for the Small Business line. I'm not going to use this kind of routers under production environment for my customers, as my service reputation could be degraded.

And no, I'm not the only one that is reporting this problem with this router in particular. I found at least two other forum users who have exactly the same problem and there are no answers from you.

Bye.

[Te-Kai Liu]

Luis, Thanks for choosing Cisco products. Please give a call to the Support Center to get immediate help. The scenarios you described should work as you've expected.

[riroe]

Hi Luis---My name is Rick Roe and I work in the Cisco Small Business Support Center. Sorry you are

experiencing trouble with your router. Try changing the MTU setting to MANUAL and then lower to 1492. The

MTU setting on the router is under SETUP. Also under the FIREWALL disable the SPI. (Stateful Packet Inspection)

If you are still experiencing trouble please give us a call at 1-866-606-1866 (USA) and let us open up a case for you.

THANKS

RICK ROE

Cisco Small Business Support Center

[linksysinfo]

Luis, what OS is your client using on thier PCs?

[jasbryan]

Luis,

Some information before proceeding. The load balancing you describe above where your speed is calculated by both WAN ports. The RV model routers don't load balance this way. Each connection is made out one or other WAN. Your total pipe is increased since you are using the load balancing option but each connection that is made isn't being load balanced. So this why when going to web sites; you can pull the whole page. You need to enable protocol binding and bind http and https out a certain WAN. When the web servers see two different connections coming from two public ip addresses it sees it as a man-in-the-attack and stop the connections. The load balancing capabilities you are referring to is where the router/modems use a type of algorithm/protocol for adaptive load balancing. The RV0xx model doesn’t have this type of load balancing.

I will agree; you shouldn't be getting half the speed of WAN1, it should show the whole speeds. Seems like router and modem isn't negotiating line speed correctly.

I haven't seen any issues with PPTP from an outside client.

If you have server behind the RV042, then you will need to set up a forwarding rule that allows 1723 inbound to servers: IP ADDRESS.

If you need further assistance you can give us a SBSC @ 1-866-606-1866 and open a support Case

Link to setting up load balancing (Its showing with an older interface)

http://www.cisco.com/en/US/partner/products/ps9923/products_qanda_item09186a0080a36632.shtml

Thanks

Jasbryan

Cisco Support Engineer

.:|:.:|:.

http://www.cisco.com/en/US/partner/products/ps9923/products_qanda_item09186a0080a36632.shtml

[qumartin]

Luis,

Sorry to hear that you are having so many problems with this device. I understand that the other device that you are using is bonding the wan 1 and wan 2. Just to let you know that our device is not going to bond the WAN ports as one. It will do a load balance so you will not have the same speeds that you will have with your device that bonds the two wan ports together.

On the PPTP I am thinking that you have a server doing this since you stated that the "PPTP pass though is checked on the router. If you have a server behind the router you would need to do port forwarding to the server. The port that you would need to forward would be 1723 UDP and TCP. 500 UDP and TCP. And depending on the server sometime you might have to forward port 47 UDP and TCP. These would all have to be forwarded to the IP address of the server.

Thanks

Quendale

[sophlink1]

Hi,

Thanks for you answers.

I see that maybe I confused you on telling the load balance I was getting with my Linux gateway and what I expected. My main language is not English, so sorry.

I know that WAN bonding as Quendale says, is achieved with special hardware or advance configuration, which I don't need at least for now.

The load balance I'm currently getting with my ClearOS gateway and the one I want this router to make, is the same you are describing. The only page that gives me the result of WAN1 + WAN2 is Speedtest, why? I don't really know, it doesn't happen everytime I test my connection and of course it shouldn't happen this way. Of course, by definition, the only service I could get both connection speeds as one is P2P, and I tested it. So, with my Linux gateway, I am always downloading at the speed of the WAN connection the server has selected as primary. If we run out of bandwith, or on "failover", it starts using the second connection too. That's why I expected from the router.

The router simply is not loading pages, does not resolve DNS (Actually I needed to connet directly to my modem to reply this forum). Load balance is very easy to setup in this router, if we compare it like the one that comes with pfSense, a FreeBSD-based gateway OS, which you need to setup pools and takes more time to do it and it's not easy to get it working at once. I already disabled firewall, completely, and no success, same problem, I actually restored the router, downgraded the firmware, upgraded again and same problem.

And about DNS servers, I tried to changing them several times, even replacing the ones that came by default by my ISP's and same problem.

Regarding my PPTP problem, the only server now for this is the router by itself. Actually during setup I disabled the PPTP VPN Passthrough and no success. Finally even a weird thing like forwarding the port to the same router (which actually is not necessary if the router is both the firewall and VPN server) and no success either.

The clients I have for both, connecting inside my LAN and from the VPN, have: Windows 7, both 32 and 64 bit, Professional and Ultimate, Windows Server 2008, Mac OS X 10.6 latest version and CentOS Linux 6. I want all the clients OS to succesfully connect to the gateway, no matter Windows, Mac or Linux.

Thanks,

Luis Gerardo

[qumartin]

Luis,

Ok thanks for the last post that gives me more understanding. So if you connect directly to the cable or the dsl connectiion you are able to access the internet. What is the ip address that you get when access the cable connection? and what is the ip address that you get when access the dsl modem? I am wonder if you getting a public or private ip address when connecting directly. If you are getting a private address make sure that it is not the same as the lan side of the rv042 router.

Have you tried only connecting the cable modem to the router and see if your devices can access the internet? also check the speed with only the cable connection by itself. Next do the same for the DSL connection with only the DSL connection connected and see if you can access the internet and what speeds you are getting.

If the router is doing the PPTP than no port forwarding is needed on the router. Also a small topology would be helpful. I am thinking that your device goes to  WAN(DSL and CABLE)===> Router(rv042)===>(is there a switch and than the computers?)

[sophlink1]

Hi,

Both the cable modem and the DSL modem give me public address. I replaced the Cisco router for a Belkin one to have Internet by now. I tried the following but same results:

• Connecting just one of the WAN connections alone
• Using a modem/router for the DSL connection
• Just connecting my laptop directly to the router

I get full speed on both WAN connections when connecting directly, tested on speedtest.net with the Belkin AP.

Yes, I wondered the same, if the router was doing the PPTP, no forwarding was needed but it was a desperate test I did.

You're right, my topology is kind of WAN(DSL and CABLE) => Router (RV042) => SB Switch => AP's, Servers and Clients. In normal conditions the ClearOS Gateway is in the place of the Router.

[sophlink1]

Hi,

Just an update, I am currently working with my Linux gateway and my Internet connection is working perfectly, full speed, etc, so I still think the problem is the router on itself.

LG

[jasbryan]

Luis,

Strange, please give us a call SBSC @ 1-866-606-1866 and open a support case.

Thanks,

Jasbryan

Cisco Support Engineer

.:|:.:|:.

[sophlink1]

Ok, I will give you call, hope you are patient for a non-English speaker.

The number you provided me is for paid support or can I open the case although I'm not paying for Pro Support?

Thanks

[jasbryan]

Luis,

Your device comes with 1 year free phone support. So as long you are within that year you're good. Also if you have a support contract on that device is always best. The support contract includes 3 years of phone support and 3 years Next Business day replacement if you had hardware issues

Just Google this SKU

http://www.google.com/search?q=CON-SBS-SVC2&rls=com.microsoft:en-us&ie=UTF-8&oe=UTF-8&startIndex=&startPage=1&safe=active

SKU = CON-SBS-SVC2

Link to service finder

http://www.cisco-servicefinder.com/

If you don't want to go this route, we still can try support though support community but your issue is strange; seems just to pertain to your environment

Thanks,

Jasbryan

Cisco Support Engineer

.:|:.:|:.

[pmcavey72]

PPTP also does not work on my RV042.