05-07-2020 09:26 AM
Why does the RV345 drop the VPN Connection every hour. We bought this router to replace an old RV016.
The RV016 always had a stable VPN but now this router does not.
On the RV345 my IP Sec Profile is:
PH1
PH2
On the other site I didn't make any changes. So should be using exactly what the RV016 was using. The other site has a Cisco 2921
Thanks!
05-07-2020 02:31 PM
what is the firmware running, some firmware reported as bug, worth upgrade to latest one, if your firmware is not the latest one.
05-07-2020 09:19 PM
Hi ,
My name is Akash and I am from Cisco SMB team .
Configuration you have done is OK as VPN is working but as it is disconnecting intermittently , what are workaround done to set up vpn again or it gets connected automatically .
For stable vpn connection the IP on WAN port of router must be static and not dynamic .
Also check the firmware version on device and upgrade it to latest i.e1.0.03.17 .
Please find the link below to upgrade firmware if it is not latest . Please take backup of configuration before upgrade
https://software.cisco.com/download/home/286288298/type/282465789/release/1.0.03.17?i=!pp
Thanks ,
Akash sharma
05-08-2020 10:45 AM
Just confirmed that I have a static IP with my ISP so that's not an issue. Also firmware is the latest.
The VPN reconnects automatically so there isn't anything that I do to fix it. It disconnects for about 10-15 seconds every hour disconnecting our remote desktops etc.
I've attached what I believe are the relevant logs.
Tyler
05-09-2020 05:09 AM
Hi tyler,
The issue is related to the SA lifetime. Make changes to Phase 2 SA lifetime. Change it to 3600sec from 28800sec.
Also under Advanced settings make sure Keepalive is enabled. Also under Firewall tab make sure Block WAN request is disabled.
Hope this helps.
Do not forget to mark this post as the solution if your issue gets solved. Any helpful votes will be appreciated.
Regards,
Puneet Sandel
06-02-2020 10:23 AM
Those changes did not end up helping as it kept disconnecting every hour.
We put our old router back in and everything went back to normal. So there appears to be some issue with the router.
07-03-2020 04:20 PM
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