QVPN wont connect to RV082 over 3G/4G connections

[Andysfoe2691]

We have been using Quick VPN on both our win 7 & XP computers for some time. We also use both AT&T and Verizon broadband hotspots in 3/4G. Quick VPN has stopped working with both companies hotspots.

Quick VPN is still working if hardwired or using WIFI to a traditional ISP.

When using the hotspots all looks good until it is verifying the network, and then i get the error message "The remote gateway is not responding. Do you want to wait?". I can disconnect from the hotspot and connect to traditional wifi/wire and it will connect.

[jeffrrod]

Dear Andy,

Thank you for reaching Small Business Support Community.

I would first suggest you to make sure you run the latest firmware release version on the router, v4.2.2.08;

http://software.cisco.com/download/release.html?mdfid=282414011&flowid=785&softwareid=282465789&release=4.2.2.08&relind=AVAILABLE&rellifecycle=&reltype=latest

I would then suggest to to uninstall and reinstall the VPN Client on the Windows based PC's, make sure you install the latest 1.4.2.1 version;

http://software.cisco.com/download/release.html?mdfid=282414011&flowid=785&softwareid=282465795&release=1.4.2.1&relind=AVAILABLE&rellifecycle=&reltype=latest

Just in case I advise you to check on the below document for QuickVPN installation tips on Windows based systems;

http://sbkb.cisco.com/CiscoSB/Loginr.aspx?login=1&pid=2&app=search&vw=1&articleid=2922

QuickVPN troubleshooting guide;

https://supportforums.cisco.com/docs/DOC-15296

I hope you find these documents helpful and please do not hesitate to reach me back if there is any further assistance I may help you with.

Kind regards,

Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer

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