Good morning.
Thanks for using our forum.
Hi Zeeshan Ali my name is Johnnatan and I am part of the Small business Support community.
In order to resolve your problem , you can follow these two tips:
Step1: Go Firewall > Access rules and check that there is a rule that is blocking any port or some ip address which prevent the Ping or remote access.
![](http://supportforums.cisco.com/sites/default/files/legacy/4/6/9/114964-access%20rule.bmp)
Step 2 : Go Firewall > General and disable the “Block Wan Request” and enable the “Remote management” (also you can change this port).
![](http://supportforums.cisco.com/sites/default/files/legacy/5/6/9/114965-block.bmp)
I hope you find this answer useful, if it was satisfactory for you, please mark the question as Answered.
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Greetings,
Johnnatan Rodriguez Miranda.
“Please rate useful posts so other users can benefit from it”
Greetings,
Johnnatan Rodriguez Miranda.
Cisco Network Support Engineer.