RV130W - Connections drop suddenly and often; Works for Weeks; then only back to drops

[ACETech]

RV-130W, Firmware 1.0.3.22

1. Main office
2. Warehouse, connects to main office server

• firmware upgrade is greyed out, why?  multiple browsers same results
• a main company router was setup to VPN to a warehouse
• works well except it will weekly stop sessions after 3-5 minutes
• this has happened all day today and has a few times before
• both routers have same firmware
• it does give a error about a self-signed certificate is being used

Why would VPN connections go through periods of dropping constantly?

The internet cable pings and traceroute is fine.   Internet connectivity is good.

Suggestions please.   Thanks.

[train_wreck]

can you post the logs that appear during a connection drop? they may help ascertain why it is dropping.

[ACETech]

all the logs are enabled as you can see by the attached pic; however, selecting View Logs shows nothing.  (however this is the warehouse router; i will remote to the office router and see if I can see the logs there) 

Suggestion?  And thanks.

[ACETech]

see the attached pic;

i'm not able to click on any of the numbers in blue; i also cannot select View Logs.

[Ingrid Aragon]

Hi,

Try using the menu on the left panel, if you still cannot see the logs try using a different browser.