07-09-2019 12:17 PM
Hello,
When we come into the office and find the internet down we have to restart the RV320 to regain Internet access. Any troubleshooting tips? We're using the latest firmware - 1.4.2.22. I'm thinking of setting up a syslog server to log the events to get a better idea of what is going on. What logged information should I be focusing on? Any thoughts on this would be helpful.
Thanks in advance!
-Rob
07-09-2019 12:58 PM
check the built in logging any information can be find ? good idea to setup syslog, but when it crashes it will not send the logs to syslogs server.
suggest to open a SMB tac case to investigate for you, if this is effecting your work.
07-09-2019 07:14 PM
Thank you, how do I open a SMB case?
Here is the log info:
2019-06-29, 09:23:08 Kernel kernel: Core1: Cache error exception:
2019-06-29, 09:23:08 Kernel kernel: cp0_errorepc == ffffffff8121bb1c
2019-06-29, 09:23:08 Kernel kernel: CacheErr (Icache) == 7f7f0000000849
2019-06-29, 09:23:08 Kernel kernel: Core1: Cache error exception:
2019-06-29, 09:23:08 Kernel kernel: cp0_errorepc == ffffffff813d21c8
2019-06-29, 09:23:08 Kernel kernel: CacheErr (Icache) == 7f7f0000000849
2019-06-29, 09:23:08 Kernel kernel: Core1: Cache error exception:
2019-06-29, 09:23:08 Kernel kernel: cp0_errorepc == ffffffff81230120
2019-06-29, 09:23:08 Kernel kernel: CacheErr (Icache) == 7f7f0000000849
2019-06-29, 09:23:08 Kernel kernel: Core1: Cache error exception:
2019-06-29, 09:23:08 Kernel kernel: cp0_errorepc == ffffffff8121611c
2019-06-29, 09:23:08 Kernel kernel: CacheErr (Icache) == 7f7f0000000849
2019-06-29, 09:23:08 Kernel kernel: Core1: Cache error exception:
2019-06-29, 09:23:08 Kernel kernel: cp0_errorepc == ffffffff81218120
2019-06-29, 09:23:08 Kernel kernel: CacheErr (Icache) == 7f7f0000000849
2019-06-29, 09:23:08 Kernel kernel: xt_TCPMSS: bad length (209 bytes)
2019-07-04, 15:34:23Kernelkernel: Out of memory: kill process 701 (charon) score 1064 or a child
2019-07-04, 15:34:23Kernelkernel: Killed process 701 (charon)
2019-07-04, 15:34:23Kernelkernel: Out of memory: kill process 618 (confd) score 117 or a child
2019-07-04, 15:34:23Kernelkernel: Killed process 618 (confd)
07-10-2019 12:23 AM
yes i would suggest to open a SMB TAc case, they are quicker to help you.
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