RV325

[charlesc]

Hi,

We have a RV325 router using PPTP VPN in our main office. It has been working fine for the last 6 months or so; however, now the VPN stops working after a day or so until I reboot the modem. I need to keep rebooting the modem every day to get the VPN to work. Does anyone have an idea how to fix this problem. Thanks.

[balaji.bandi]

check any new version and if possible upgrade to latest Firmware.

[Glenn Martin]

Im not sure what's going on, I "would" recommend resetting, however, I think you need to have technical assistance do some more troubleshooting before you do...

[florin_neamtu]

I have one too. It started as yours by losing VPN connectivity.

After a while (a week or so) rebooting stopped restoring VPN functionality. Then lost WAN connectivity and now it's a brick.

I tried all the soft and hard resets , I tried reflashing with old or new firmware, it's a BRICK. won't take new firmware. 

I am struggling to find warranty support, but CISO hid that very well.

the label on my router says model "RV325-K9 V04" which seems not to be in CISCO inventory, so an alien product. 

[Jo Kern]

Hi, the routers come with lifetime warranty. You can contact Cisco support by phone and provide the serial number.

They can check if it is a legit product.

https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

[Jo Kern]

The VPN stops working but the Internet is still connected ?

[florin_neamtu]

correct
the function itself just stopped working inexplicable. Any attempts to
connect will not hit the WAN port. I was testing this while connected
remotely to the router.

[Jo Kern]

I suggest to call Cisco support. You might be able to assign PPTP to a high QoS on the  WAN Port to prioritise PPTP over other traffic. You might need to check link and CPU utilization, turn logs on.

[charlesc]

Yes, the internet still works, except the VPN. We updated the latest firmware, and the VPN works about a day-the stops working again. It is really frustrating.

[rene.gonzalez1]

i have the same problem, the VPN was working great. But now doesn´t matter what i do... it just wont come up. I have internet and all, but VPN doesnt stablishes.  i get this log:

packet from (xxxxx): [Tunnel Authorize Fail] no connection has been authorized with policy=PSK

The "xxxxx" is the public IP, i just omitted it.