On my RV345 I am getting daily errors below about the webfilter. I have tried toggling it off and on which resolved for a short while but the error came back so I am not sure what is causing the failure. I have allowed connections to brightcloud.com and I am using the latest firmware. There were similar errors in other threads but none matched this so I need help resolving.
<error>Webfilter: BCAP server error (705): Invalid RTU version
Yes I am on the latest firmware 1.0.03.21. Also, when you say license state, do you mean status? Right now the registration status says registered and authorization status says authorized. IPS and AV show last updated on 5/31/21. I have also noticed that sometimes bcap15.brightcloud.com does not respond. I did test the web filter at a test site and it appeared to work.
Thank you for your prompt reply! One more question though, where are you located? We will need to know the region it is coming from so we can further escalate.
Strange enough this problem has been fixed and the root cause was a webroot server issue.
Sorry for the delay on this, the system never notified me of a reply. I set the time manually on the router, I just noticed that NTP was setting it an hour behind for some reason even though DST is enabled. I also updated the firmware to 1.0.03.22. Sorry I don't know how to clear the logs, I checked every page in the web portal but I didn't see any such setting. Also, what do you mean provide a clean one? I have not done that before either so I just wanted to make sure I would provide the correct information.
@Martin Aleksandrov - I was able to manually set the time on the router. NTP was causing it to be an hour behind even with correct DST setting. Once I did that the errors went away. Thanks!
I don’t believe this, but some how some way, after several days of no error, right after I said it was fixed, moments later, I get email notification of the invalid btu version. Sigh…this thing has a mind of its own.
