09-17-2019 09:37 AM
09-18-2019 06:49 AM
Hi,
Regarding the error 789, it seems some settings on the operating system side is not setup properly. Please check the following points…
Right click on the start button and select Run option. Type services.msc and click ok. Check for the services "IKE and AuthIP IPSec Keying module" and "IPSec policy agent", if those are not enabled then please enable those services. In case those are already started then you may restart those services once.
Also, you may double click on those two services and select the ‘Startup Type’ as automatic. Restart the VPN service and check the status once.
In case still the issue persists then you may open a service request with us following the below mentioned link for further troubleshooting...
https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html
09-18-2019 07:27 AM - edited 09-18-2019 07:29 AM
I should note that we connect to a client's VPN using L2TP/IPsec (unknown if their router is a Cisco or not) using the built-in Windows functionality and exactly the same Windows setup as described in the PDF. That is what precipitated the boss's request that we do the same. We can do that fine, just not to our own router via its external IP.
Anyway, I just enabled the 2 passthrough options you noted with no difference. Disabled Windows firewall and restarted both of those services with no difference.
I'm sure it must be something simple that we're missing.
09-19-2019 01:08 AM
Hi,
Please raise a service request with us following the below mentioned link for further troubleshooting...
https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html
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