VPN ROUTER rv325

[swaidan1]

Good day ,

I got a cisco vpn router rv325 for my small business company , but when I plugged WAN 1 or WAN2 or both from the adsl routers I got ( Connected ) Inactive and No internet connection .
when I plugged WAN1 with core switch linked with my old free ( firewall ) the internet works fine and WAN 1 ( connected ) .

Can any body help me with this case ?

Thanks in advance

[Iliya Gatsev]

Hi, 

My name is Iliya Gatsev from Cisco Technical Support Team.

It will be good to call our support line and open a support case.

https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

Iliya Gatsev
Cisco STAC Network Engineer
Together we are the human network .:|:.:|:. CISCO

[Jorge Obregon]

Hello Swaidan1, 

I hope you are doing well, I would like to give you a quick step to try to solve that "connected/inactive" status. 

1. You can disable "Network Service Detection" under the WAN configuration 

                System Management > Dual WAN

                Select the WAN Interface and click Edit

2. Make sure you have the latest firmware version 1.4.2.19

      https://software.cisco.com/download/home/284005929/type/282465789/release/1.4.2.19?i=!pp

3. If this does not work we will be more than glad to do an advanced troubleshooting to determine what exactly is going on so you can call us to 1866-606-1866 so we can create a case for you and help you out.

Thank you for contacting cisco support community

Regards,