A9K-4X100GE-SE card in BRINGDOWN

[celestin.kouacou1]

Hello Team,

I have installed new A9K-4X100GE-SE card on ASR9006 router.

Till yesterday it was working fine and for unknown reason the state has changed from “IOS XR RUN” to “BRINGDOWN”.

The card is not operational and services are now interupted.

And I have these lines in the log:

RP/0/RSP0/CPU0:May 24 19:45:09.714 GMT: canb-server[153]: %PLATFORM-CANB_SERVER-7-CBC_PRE_RESET_NOTIFICATION : Node 0/3/CPU0 , WDOG HReset (0x07000000)
RP/0/RSP1/CPU0:May 24 19:45:10.756 GMT: canb-server[153]: %PLATFORM-CANB_SERVER-7-CBC_PRE_RESET_NOTIFICATION : Node 0/3/CPU0 , WDOG Power Cycle (0x08000000)
RP/0/RSP0/CPU0:May 24 19:45:10.758 GMT: canb-server[153]: %PLATFORM-CANB_SERVER-7-CBC_PRE_RESET_NOTIFICATION : Node 0/3/CPU0 , WDOG Power Cycle (0x08000000)
RP/0/RSP0/CPU0:May 24 19:45:12.191 GMT: epm_switch_rp[60]: %PLATFORM-EPM_SWITCH-6-EOBC_LINK_DOWN : EOBC port 53 link down towards LC

RP/0/RSP0/CPU0:bompbn-asr01#admin sh platform

Tue May 25 02:26:00.848 GMT
Node Type State Config State
-----------------------------------------------------------------------------
0/RSP0/CPU0 A9K-RSP880-TR(Active) IOS XR RUN PWR,NSHUT,MON
0/RSP1/CPU0 A9K-RSP880-TR(Standby) IOS XR RUN PWR,NSHUT,MON
0/FT0/SP ASR-9006-FAN-V2 READY
0/FT1/SP ASR-9006-FAN-V2 READY
0/0/CPU0 A9K-4T16GE-TR IOS XR RUN PWR,NSHUT,MON
0/1/CPU0 A9K-4T16GE-TR IOS XR RUN PWR,NSHUT,MON
0/2/CPU0 A9K-24X10GE-1G-TR IOS XR RUN PWR,NSHUT,MON
0/3/CPU0 A9K-4X100GE-SE BRINGDOWN PWR,NSHUT,MON
0/PS0/M0/SP PWR-3KW-AC-V2 READY PWR,NSHUT,MON
0/PS0/M1/SP PWR-3KW-AC-V2 READY PWR,NSHUT,MON
0/PS0/M2/SP PWR-3KW-AC-V2 READY PWR,NSHUT,MON
0/PS0/M3/SP PWR-3KW-AC-V2 READY PWR,NSHUT,MON

Regards//

Kouacou Célestin

[marce1000]

 - You may find this thread informational : https://community.cisco.com/t5/xr-os-and-platforms/asr9006-upgrade-ios-xr-fail/td-p/2309692

    Check software version being used on the ASR too , use a recommended release and check if the problems persist.

 M.

[celestin.kouacou1]

Hello Marce1000,

Thank for spending some times on my case.

I'm running "Cisco IOS XR Software, Version 6.5.3" on 4 different ASR9006 chassis.

The issue is occuring on only 1 of the 4 ASR9006. The remaining ASRs are working fine.

Logically I'm not sure that the issue is on the XR version, otherwise all of them will have the same issue.

Regards//

Kouacou Célestin

[marce1000]

  .                                   ..>otherwise all of them will have the same issue.

  - You need to be careful with that conclusion, sometimes there can be a particular condition on a specific box, software or hardware configuration or others. I  still would advice :

                 https://software.cisco.com/download/home/282423206/type/280805694/release/7.1.3

 and check out if the issues remain or not.

 M.

[celestin.kouacou1]

Hello Marce1000,

Alright, I wil discuss this option with my customer too.

Really appreciate.

Thanks

Kouacou Célestin