Android wifi Authentication problem

[mrss82711]

I recently purchased the new LG Venice from Boost Mobile. When I try to connect to wifi using my home router, ISP Time Warner Cable, i get the message "Authentication problem." I know the password is correct. I was told by TWC to contact Cisco. I don't know what the issue  isbut need it resolved asap. Please! I need step by step instructions.. I don't understand all that mumbo jumbo technological terms.

[David Dube]

Hi Rhianne,

I'm going to investigate with our development team to see if we can locate the source of the problem on our end. I will also send you an email directly... there are a few details we'll need.

Regards,

Dave Dubé

[mrss82711]

I haven't received an email yet with the information you need.

[David Dube]

Hi Rhianne,

I sent an email to the one listed in your customer profile at 8:56AM EST... can you check your junk folder just in case? If you still don't see it, send me an email at djdube@cisco.com, and let me know the best way to contact you.

Regards,

Dave

[MickeySingh69801]

Hey, mate you need to factory reset your mobile phone to solve the problem. This works for me also. I get this guide from here. https://techorhow.com/android-wifi-authentication-problem/