Could you give us some context around how they are connected to the network too please. First thing comes to mind with ASAs. Are there any rules that might be denying your icmp requests to their IP address range. Icmp replies should also be allowed back, towards you.
If they are able to ping your vlan gateway, it suggests that your routing is fine. But this depends on where you and the intranet people are plugged into the network.
Hope this helps.
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