05-11-2020 10:17 AM
Hi there,
I have an issue when I try to install the generated .lic file associated to the PAK using the license portal. I used the UDI S/N (show license udi)
When I install the file on the 4221 router, it seems the S/N does not match the UDI S/N I used to generate the license:
DEFBARTVP001#license install ftp://cisco:cisco@10.0.171.123/FOC23314CKL_20200505025727503.lic
Installing licenses from "ftp://cisco:cisco@10.0.171.123/FOC23314CKL_20200505025727503.lic"
!
[OK - 1173/4096 bytes]
% ERROR: License installation failed with wrong SN : FOC23314CKL
% Error: The device with UDI ISR4221/K9:FOC23314CKL not found
0/1 licenses were successfully installed
0/1 licenses were existing licenses
1/1 licenses were failed to install
DEFBARTVP001#sh license udi
SlotID PID SN UDI
--------------------------------------------------------------------------------
* ISR4221/K9 FGL2230109G ISR4221/K9:FGL2230109G
What is wrong ? How to solve this issue ?
The S/N mentionned during the license install process refers to the Router processor S/N:
NAME: "Chassis", DESCR: "Cisco ISR4221 Chassis"
PID: ISR4221/K9 , VID: V02 , SN: FGL2230109G
...
NAME: "module R0", DESCR: "Cisco ISR4221 Route Processor"
PID: ISR4221/K9 , VID: V02 , SN: FOC222881LG
And when I try to use the RP S/N, I can not generate the license file as S/N is considered as invalid.
Thanks.
05-11-2020 02:07 PM
here is the error :
% ERROR: License installation failed with wrong SN : FOC23314CKL
% Error: The device with UDI ISR4221/K9:FOC23314CKL not found
But your serial number is below as per information :
FGL2230109G
quick fix is contact License team over phone, they are quick and sort for you.
10-29-2020 09:12 PM
I have the exact same problem. Did you ever resolve it? Could you please share how?
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