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Can't access crash file on 4431

fcs-lingle
Beginner
Beginner

Not exactly sure what I am doing wrong here.  I have a 4431 that crashed server times a few days ago.

CUBE-RTR uptime is 2 days, 17 hours, 5 minutes
Uptime for this control processor is 2 days, 17 hours, 6 minutes
System returned to ROM by Critical software exception, check bootflash:FCS-CC-CUBE_crashinfo_RP_00_00_20230922-162227-CDT at 22:53:21 CDT Sun Sep 17 2023
System restarted at 16:28:11 CDT Fri Sep 22 2023
System image file is "bootflash:isr4400-universalk9.17.06.05.SPA.bin"
Last reload reason: Critical software exception, check bootflash:FCS-CC-CUBE_crashinfo_RP_00_00_20230922-162227-CDT

And I see the files when I so a sh crashinfo:

CUBE-RTR#sh crashinfo:
-#- --length-- ---------date/time--------- path
1 4096 Sep 24 2023 17:30:20.0000000000 +00:00 /bootflash/
2 16384 Oct 25 2017 23:37:56.0000000000 +00:00 /bootflash/lost+found
3 4096 Sep 22 2023 16:24:15.0000000000 +00:00 /bootflash/core
4 4096 Oct 25 2017 23:38:42.0000000000 +00:00 /bootflash/core/modules
5 1 Sep 25 2023 09:29:28.0000000000 +00:00 /bootflash/core/.callhome
6 117194557 Sep 07 2023 10:45:06.0000000000 +00:00 /bootflash/core/FCS-CC-CUBE_RP_0-system-report_20230907-104446-CDT.tar.gz
7 34416 Sep 07 2023 10:45:27.0000000000 +00:00 /bootflash/core/FCS-CC-CUBE_RP_0-system-report_20230907-104446-CDT-info.txt
8 110787807 Sep 12 2023 13:57:21.0000000000 +00:00 /bootflash/core/FCS-CC-CUBE_RP_0-system-report_20230912-135707-CDT.tar.gz
9 27051 Sep 12 2023 13:57:40.0000000000 +00:00 /bootflash/core/FCS-CC-CUBE_RP_0-system-report_20230912-135707-CDT-info.txt
10 133429590 Sep 15 2023 15:54:48.0000000000 +00:00 /bootflash/core/FCS-CC-CUBE_RP_0-system-report_20230915-155435-CDT.tar.gz
11 26925 Sep 15 2023 15:55:10.0000000000 +00:00 /bootflash/core/FCS-CC-CUBE_RP_0-system-report_20230915-155435-CDT-info.txt
12 102208285 Sep 18 2023 10:53:37.0000000000 +00:00 /bootflash/core/FCS-CC-CUBE_RP_0-system-report_20230918-105324-CDT.tar.gz
13 28379 Sep 18 2023 10:53:55.0000000000 +00:00 /bootflash/core/FCS-CC-CUBE_RP_0-system-report_20230918-105324-CDT-info.txt
14 100386587 Sep 18 2023 15:58:29.0000000000 +00:00 /bootflash/core/FCS-CC-CUBE_RP_0-system-report_20230918-155819-CDT.tar.gz
15 21048 Sep 18 2023 15:58:46.0000000000 +00:00 /bootflash/core/FCS-CC-CUBE_RP_0-system-report_20230918-155819-CDT-info.txt
16 123712804 Sep 22 2023 09:38:57.0000000000 +00:00 /bootflash/core/FCS-CC-CUBE_RP_0-system-report_20230922-093844-CDT.tar.gz
17 25914 Sep 22 2023 09:39:18.0000000000 +00:00 /bootflash/core/FCS-CC-CUBE_RP_0-system-report_20230922-093844-CDT-info.txt
18 106835678 Sep 22 2023 11:35:55.0000000000 +00:00 /bootflash/core/FCS-CC-CUBE_RP_0-system-report_20230922-113545-CDT.tar.gz
19 21936 Sep 22 2023 11:36:13.0000000000 +00:00 /bootflash/core/FCS-CC-CUBE_RP_0-system-report_20230922-113545-CDT-info.txt
20 108944335 Sep 22 2023 13:46:00.0000000000 +00:00 /bootflash/core/FCS-CC-CUBE_RP_0-system-report_20230922-134550-CDT.tar.gz
21 22171 Sep 22 2023 13:46:19.0000000000 +00:00 /bootflash/core/FCS-CC-CUBE_RP_0-system-report_20230922-134550-CDT-info.txt
22 94012988 Sep 22 2023 15:22:11.0000000000 +00:00 /bootflash/core/FCS-CC-CUBE_RP_0-system-report_20230922-152200-CDT.tar.gz
23 21245 Sep 22 2023 15:22:28.0000000000 +00:00 /bootflash/core/FCS-CC-CUBE_RP_0-system-report_20230922-152200-CDT-info.txt
24 78381563 Sep 22 2023 16:24:04.0000000000 +00:00 /bootflash/core/FCS-CC-CUBE_RP_0-system-report_20230922-162354-CDT.tar.gz
25 20984 Sep 22 2023 16:24:18.0000000000 +00:00 /bootflash/core/FCS-CC-CUBE_RP_0-system-report_20230922-162354-CDT-info.txt
26 4096 Sep 22 2023 16:28:25.0000000000 +00:00 /bootflash/.prst_sync

But I can't figure out how to access it.   How can I show the crash info in the ssh session and also copy the files to a USB drive?

1 Accepted Solution

Accepted Solutions

Leo Laohoo
Hall of Fame
Hall of Fame

Post the complete output to the following commands: 

dir
dir crashinfo:
dir flash:core

View solution in original post

3 Replies 3

Leo Laohoo
Hall of Fame
Hall of Fame

Post the complete output to the following commands: 

dir
dir crashinfo:
dir flash:core

Thank you Leo!  I could of swore I tried dir flash:core but I guess I didn't.   And the answer was staring at me right there in the face.

I think I was focused too much on the sh ver saying "check bootflash:xxxxxx"

I was able to get them copied off the router.

Different platforms AND different firmware version store crashinfo in different location as a "standard".  

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