04-04-2022 11:55 AM
I have a Cisco SPA122 Router, SN# CCQ2001OED9. I use this to activate my home phones via internet. I am having problems and am trying to figure out if it is the phones or this router. The phones will work fine then when I would hang up an then redial ,it would have no dial tone. Also all the greed LED lights are lit up on the router so it should be fine you would think . After this happens I disconnect the power and then plug it back in after a minute and wait and wait until all the green LEDS come back on again and then it works for a short time again. When people call me there is a long delay before it even starts ringing on my end or sounds like a broken up ring tone. Also when i hear my phone indicating that a call is coming in ,It rings with a "stuttered " ring and when I pick it up there is "dead" air and the incoming calls go to voice mail. Is there anyway that a router can be checked to see if it is still functioning 100% ? Or is this router dying? Can I get a replacement on this router?Thanks for reading this and trying to help me on this frustrating issue.
04-04-2022 12:23 PM
Hello,
there is a large amount of settings on the ATA that could influence what you are seeing. First of all, make sure you are running the latest ATA firmware (ZIP file attched). Also, try and enable system logging (page 48 of the admin guide attached.
04-04-2022 02:36 PM
Hello
@rickr wrote:
The phones will work fine then when I would hang up an then redial ,it would have no dial tone.
Q. There is no dial tone, and the Phone 1 or 2 LED is not solid green.
STEP 1 Make sure the telephone is connected to the appropriate port, PHONE 1 or 2.
STEP 2 Disconnect the RJ-11 telephone cable from the PHONE port, and then reconnect it.
STEP 3 Make sure your telephone is set to its tone setting (not pulse).
Q. When I place an Internet phone call, the audio breaks up.
Consider the following possible causes and solutions:
• Network activity
There may be heavy network activity, particularly if you are running a server
or using a file sharing program. Try to limit network or Internet activity
during Internet phone calls. For example, if you are running a file sharing
program, files may be uploaded in the background even though you are not
downloading any files, so make sure you exit the program before making
Internet phone calls.
• Bandwidth
There may insufficient bandwidth available for your Internet phone call. You
may want to test your bandwidth by using one of the bandwidth tests
available online. If necessary, access your Internet phone service account
and reduce the bandwidth requirements for your service. For more
information, refer to the website of your ITSP.
04-04-2022 04:57 PM
SPA 121/122 is an Analogue Terminal Adapter. This is predominantly used for connecting analogue (aka rotary) phones (and fax) to VoIP.
This is not a "router" nor a "modem". There SPA will need to be connected to a DSL line to work
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