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Card not present - How do I configure a WIC on a ISR 4331?


I have a Cisco ISR 4331 that I'm configuring to replace an older router. I'm adding a 2MFT-T1/E1 card into the first 'slot', which appears to be labeled NIM 1. Typically, I've added a card by typing......


card type t1 0 1


.....which, ironically, is what I see to add when i boot the router and look at the current config. When I type this command, I get the message 'Card not present'.


Any thoughts would be appreciated.



VIP Mentor



the issue might be the clocking. Try and configure:


no network-clock synchronization participate


on the ISR 4331.


For reference, check how the network clocking for the 4000 series differs from other platforms:


Network Synchronization for the Cisco 4000 Series ISRs

Hall of Fame Community Legend

Post the complete output to the command "sh version" and "sh inventory".

Not sure what happened....maybe an additional space in there somewhere, but the command went through.


Next question......Since the Card Type command worked, Controller T1 0/1/0 & Controller T1 0/1/1 was created. In my previous experience, this should have also created Serial interfaces, but it didn't and I can't create this. These serial interfaces are needed to create a multilink interface. I'm working with a bonded-t1. 


SH Inventory:

RT09-4331-01#sh inventory
NAME: "Chassis", DESCR: "Cisco ISR4331 Chassis"
PID: ISR4331/K9 , VID: V03, SN: FLM2114W149

NAME: "Power Supply Module 0", DESCR: "250W AC Power Supply for Cisco ISR 4330"
PID: PWR-4330-AC , VID: V02, SN: DCA211010V4

NAME: "Fan Tray", DESCR: "Cisco ISR4330 Fan Assembly"

NAME: "module 0", DESCR: "Cisco ISR4331 Built-In NIM controller"
PID: ISR4331/K9 , VID: , SN:

NAME: "NIM subslot 0/1", DESCR: "NIM-2MFT-T1/E1 - T1/E1 Serial Module"
PID: NIM-2MFT-T1/E1 , VID: V02, SN: FOC19192STE

NAME: "NIM subslot 0/0", DESCR: "Front Panel 3 ports Gigabitethernet Module"
PID: ISR4331-3x1GE , VID: V01, SN: JAB092709EL

NAME: "module 1", DESCR: "Cisco ISR4331 Built-In SM controller"
PID: ISR4331/K9 , VID: , SN:

NAME: "module R0", DESCR: "Cisco ISR4331 Route Processor"
PID: ISR4331/K9 , VID: V03, SN: FDO210812QW

NAME: "module F0", DESCR: "Cisco ISR4331 Forwarding Processor"
PID: ISR4331/K9 , VID: , SN:


SH Running Version:

RT09-4331-01#sh ver
Cisco IOS XE Software, Version 03.16.04b.S - Extended Support Release
Cisco IOS Software, ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 15.5(3)S4b, RELEASE SOFTWARE (fc1)
Technical Support:
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Mon 17-Oct-16 20:23 by mcpre

Cisco IOS-XE software, Copyright (c) 2005-2016 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0. For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE


RT09-4331-01 uptime is 22 minutes
Uptime for this control processor is 24 minutes
System returned to ROM by reload at 01:13:46 UTC Fri Apr 7 2017
System image file is "bootflash:/"
Last reload reason: PowerOn


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Suite License Information for Module:'esg'

Suite Suite Current Type Suite Next reboot
FoundationSuiteK9 None None None

AdvUCSuiteK9 None None None

Technology Package License Information:

Technology Technology-package Technology-package
Current Type Next reboot
appxk9 None None None
uck9 None None None
securityk9 None None None
ipbase ipbasek9 Permanent ipbasek9

cisco ISR4331/K9 (1RU) processor with 1648789K/6147K bytes of memory.
Processor board ID FLM2114W149
3 Gigabit Ethernet interfaces
2 Channelized T1/PRI ports
32768K bytes of non-volatile configuration memory.
4194304K bytes of physical memory.
3125247K bytes of flash memory at bootflash:.

Configuration register is 0x2102






Hall of Fame Community Legend

Everything looks to be "there".  The IOS can see the card.  

Please try to upgrade the firmware of the router.  I can see it's running on a "rebuild" version.

If the problem persist, I recommend raising a TAC Case because this is beginning to look like CSCuo99866 or CSCus36896.