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Cellular interface goes down after receiving multiple SMS messages

paul amaral
Participant
Participant

Hi, just noticed that the cellular interface on a cisco C1161X-8PLTEP, Cisco IOS XE Software, Version 17.03.04a, goes down after receiving what it looks like 25 unsolicited SMS messages in a matter of seconds, see info below. I searched and cant find any relevant information why the cellular interface is dropping after becoming full with 25 SMS messages. I tried looking at the DM-log but unfortunately I don't know how to display the log which is in bin format. 

Is this a known issue when SMS storage is full, I don't have sms archiving on and I'm looking for a way to either reject SMS or have messages deleted automatically after x amount of days, I have search these solutions and have found nothing. I'm concerned with the cell interface going down when it receives SMS. I know I can delete these message manually and it might prevent the cell interface from going down until its full again. To me it seems odd that when the SMS capacity is full that the cell interface just dops, again I have dm-longs on but don't know how to display them, cisco docs never reference how to display them. 

TIA, for any suggestions. 

P

 

 

 

 

22 86120 22/06/01 19:22:05 157 Savage X Fenty: LIVE shop...
23 4342605540 22/06/01 19:57:17 81 Brianna, Chick-fil-A revi...
24 4342605540 22/06/01 19:57:18 55 Employer message: Looking...
Sep 30 09:11:35 edt: Cellular0/2/0: New SMS received on index 24. Please issue a view command to see it
Sep 30 09:11:35 edt: %CELLWAN-2-SMS_ARCH_PATH_UNCONFIGURED: Cellular0/2/0 failed to archive SMS because 'gsm|cdma|lte sms archive path' under cellular controller is not configured.
Sep 30 09:11:37 edt: %CELLWAN-2-SMS_ARCH_PATH_UNCONFIGURED: Cellular0/2/0 failed to archive SMS because 'gsm|cdma|lte sms archive path' under cellular controller is not configured.

Sep 30 09:11:37 edt: SMS SIM CARD FULL, please delete SMS to receive new incoming SMS
Sep 30 09:11:38 edt: %LINK-3-UPDOWN: Interface Cellular0/2/0, changed state to down
Sep 30 10:30:04 edt: %TRACK-6-STATE: 600 interface Ce0/2/0 line-protocol Down -> Up
Sep 30 10:30:07 edt: %LINEPROTO-5-UPDOWN: Line protocol on Interface Tunnel600, changed state to up
Sep 30 10:30:08 edt: %LINK-3-UPDOWN: Interface Cellular0/2/0, changed state to up
Sep 30 10:30:09 edt: %LINEPROTO-5-UPDOWN: Line protocol on Interface Cellular0/2/0, changed state to up
Sep 30 11:20:49 edt: %IOSXE-3-PLATFORM: R0/0: kernel: GobiSerial driver ttyUSB0: GobiWriteBulkCallback - urb stopped: -108
Sep 30 11:20:49 edt: %IOSXE-3-PLATFORM: R0/0: kernel: GobiSerial driver ttyUSB0: GobiWriteBulkCallback - urb stopped: -108
Sep 30 11:21:07 edt: %CELLWAN-2-MODEM_DOWN: Modem in slot 0/2 is DOWN
Sep 30 11:22:05 edt: %IOSXE-2-PLATFORM: R0/0: kernel: Interface 1 not present in whitelist (0x80000004). Exit...
Sep 30 11:22:05 edt: %IOSXE-2-PLATFORM: R0/0: kernel: Interface 4 not present in whitelist (0x80000004). Exit...
Sep 30 11:22:05 edt: %IOSXE-2-PLATFORM: R0/0: kernel: Interface 6 not present in whitelist (0x80000004). Exit...
Sep 30 11:22:06 edt: %CELLWAN-2-MODEM_DOWN: Modem in slot 0/2 is DOWN
Sep 30 11:22:06 edt: %IOSXE-3-PLATFORM: R0/0: ngiolite: WWAN modem  Action:[remove] State[2]
Sep 30 11:22:06 edt: %IOSXE-3-PLATFORM: R0/0: ngiolite: WWAN modem  Action:[add] State[1]
Sep 30 11:23:02 edt: %TRACK-6-STATE: 600 interface Ce0/2/0 line-protocol Up -> Down

Incoming Message Information
----------------------------
SMS stored in modem = 25
SMS archived since booting up = 0
Total SMS deleted since booting up = 0
Storage records allocated = 25
Storage records used = 25
Number of callbacks triggered by SMS = 0
Number of successful archive since booting up = 0
Number of failed archive since booting up = 26

Outgoing Message Information
----------------------------
Total SMS sent successfully = 0
Total SMS send failure = 0
Number of outgoing SMS pending = 0
Number of successful archive since booting up = 0
Number of failed archive since booting up = 0
Last Outgoing SMS Status = SUCCESS
Copy-to-SIM Status =     0x0
Send-to-Network Status = 0x0
Report-Outgoing-Message-Number:
  Reference Number =     0
  Result Code =          0x0
  Diag Code =            0x0 0x0 0x0 0x0 0x0

SMS Archive URL =


Integrated DM logging is on
Output path = bootflash:
Filter Type = Default
Filter Name = v11026_Generic_GSM_WCDMA_LTE_IP-no-data-packets.sqf
Maximum log size = 64 MB
Maximum file size = 20 MB
Log rotation = Enabled <- I just enabled this 

25      -rw-                0  Mar 28 2022 08:15:11 -04:00  dmlog-slot2-20220328-081511.bin
24      -rw-             8192  Feb 15 2022 17:14:27 -05:00  dmlog-slot2-20220215-171425.bin
23      -rw-             4096  Feb 13 2022 10:00:42 -05:00  dmlog-slot2-20220213-100040.bin
22      -rw-                0   Jan 4 2022 22:35:57 -05:00  dmlog-slot2-20220104-223557.bin
Interface Cellular0/2/0
LTE Advanced Pro CAT-18 pluggable-Global Multimode LTE/LTE-A/LTE-AP/DC-HSPA+/HS unit 2
Cellular Linux F/W Info
-----------------------

Firmware Version     = 32.00.004_2

 

 

 

 

1 Reply 1

paul amaral
Participant
Participant

Just an update, I deleted the 25 SMS messages with cellular 0/2/0 lte sms delete "mesg ID" Note that the delete ALL did not work and the messages would be downloaded again.  I have to delete the sms individually. 

Also I wondering is VZ just kept sending the same 25 SMS messages and with the poor signal currently on the device, if it somehow overwhelmed the signal causing it to reset.

 

Radio power mode = Online
LTE Rx Channel Number(PCC) = 2560
LTE Tx Channel Number(PCC) = 20560
LTE Band = 5
LTE Bandwidth = 10 MHz
Current RSSI = -83 dBm
Current RSRP = -119 dBm
Current RSRQ = -20 dB
Current SNR = -7.1 dB
Physical Cell Id = 304
Number of nearby cells = 2

 

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