Cisco 28XX Memory component issue - actions without contract

[vladimir.marakshin]

We have 2 routers Cisco 2811, that have a memory component issue, described in: http://www.cisco.com/c/en/us/support/docs/field-notices/634/fn63405.html. If we don`t have a support contract, what actions we can do for replace defective memory? what partnumbers we can use for buy verified good memory?

Thanks!

[Leo Laohoo]

Ok, the rule is simple:  If you don't have a Service Contract, DON'T DESPAIR.  Contact your Cisco SE/AM and ask them to "waive" the serial numbers through.  

The only time your serial numbers won't be "waived" is when your appliance came from a gray trader like e-bay.

[vladimir.marakshin]

Thanks!

I`m understand it. But how i can verify, that this "gray" memory does not have same issue?

[Leo Laohoo · Accepted solution]

You don't.  

Cisco didn't release any information about how to determine which serial numbers or batches the faulty memory are in.