Cisco 2921 router not detecting EHWIC-1GE-SFP-CU card

[chandler8]

Hi,

    I just got a brand new Cisco 2951 router that has built-in 3 gigabit interfaces cards. We want to add additonal 2 GE EHWIC-1GE-SFP-CU card to it. When it booted up and type show inventory, it did not detect the presence of the card. There was light on at the back of it. I have checked the compatibility on Cisco. The card is compatible with this router. Do we have to install the card with special instructions in order for the router to see it? Please help.

Thanks

FV

[Sergei Vasilenko]

Hello,

Could be IOS related.

As per EHWIC-1GE-SFP-CU Data Sheet Table 2. the min required release is 15.1(4)M:

http://www.cisco.com/en/US/prod/collateral/routers/ps10536/data_sheet_c78-660124.html

Thanks,

Sergey