cisco 3560-CX will not reset using mode button

[DonnaJ]

I am in the process of replacing some of our routers with cisco 3560-CX switches. I have been working on setting one up. I pulled in a modified config of the old router and now I can login. I am trying to reset the cisco 3560-CX to factory default. However, it will not reset using mode button. I have tried holding the mode button. The 3 LEDs light up, the 2 bottom ones flash. They never go back solid and the box does not reboot. Any advice would be greatly appreciated. 

Regards,

DJ

[Georg Pauwen]

Hello,

if you can login, can you get to the 'switch#' prompt ? If so, type 'setup' and press ENTER, that should at least get you into the initial configuration dialog...

[Leo Laohoo]

Someone has disabled the Mode button. The only way is to power down, hold down the Mode button, and power up the switch with the Mode button still held down.

[aandrews2]

How long did you hold the mode button? For me it came up to a : prompt. I only experienced holding the mode button for 10 seconds and it will reset the switch in the past but no luck today.

[Leo Laohoo]

Normally 20 seconds.