Cisco 6513 sup card showing major error

[chandermohan_negi]

Hi,

 One of the SUP card of Cisco 6513 switch is showing major error but the card is in Hot standby state. Does it a real problem or card is ok. What kind problem will it have? I have pasted the sh module result for the SUP cards below rest I have deleted.

Mod Ports Card Type Model Serial No.
--- ----- -------------------------------------- ------------------ -----------
7 5 Supervisor Engine 2T 10GE w/ CTS (Acti VS-SUP2T-10G SAL1817RDDD
8 5 Supervisor Engine 2T 10GE w/ CTS (Hot) VS-SUP2T-10G SAL1817RGDD

Mod MAC addresses Hw Fw Sw Status
--- ---------------------------------- ------ ------------ ------------ -------
7 bc16.655b.5782 to bc16.655b.5789 1.7 12.2(50r)SYS 15.1(1)SY2 Ok
8 4403.a70a.d2aa to 4403.a70a.d2b1 1.7 12.2(50r)SYS 15.1(1)SY2 MajFail

Mod Sub-Module Model Serial Hw Status
---- --------------------------- ------------------ ----------- ------- -------
8 Policy Feature Card 4 VS-F6K-PFC4XL SAL1714204D 2.0 MajFail
8 CPU Daughterboard VS-F6K-MSFC5 SAL1817R575 2.1 MajFail

Mod Online Diag Status
---- -------------------
1 Pass
2 Pass
3 Pass
7 Pass
8 Major Error

regards

Chander

[Leo Laohoo]

What's the output to the "sh logs"?

[chandermohan_negi]

Jun 27 07:31:13.269: %DIAG-STBY-6-RUN_MINIMUM: Module 8: Running Minimal Diagnostics...
Jun 27 07:33:28.322: STBY: Dumping show ibc output to bootflash/bootdisk
Jun 27 07:33:57.252: %DIAG-STBY-3-MAJOR: Module 8: Online Diagnostics detected a Major Error. Please use 'show diagnostic result <target>' to see test results.
Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestLoopback failed on port(s) 1-5
Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestL2CTSLoopback failed on port(s) 1-5
Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestL3CTSLoopback failed on port(s) 1-5
Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestNewIndexLearn failed
Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestDontConditionalLearn failed
Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestIPv4FibShortcut failed
Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestL3Capture2 failed
Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestIPv6FibShortcut failed
Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestMPLSFibShortcut failed
Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestNATFibShortcut failed
Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestAclPermit failed
Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestAclRedirect failed
Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestRBAcl failed
Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestQos failed
Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestDQUP failed
Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestEgressSpan failed
Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestNetflowShortcut failed
Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestInbandEdit failed
Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestFabricVlanLoopback failed

[Leo Laohoo]

Can you please eject the line card in slot 8, wait for 10 seconds, and slide it back in? 

If the same error message occurs after 7 - 10 minutes, contact TAC and get the line card RMA-ed.

[chandermohan_negi]

Hi,

Tried re-seating but the problem remains the same. Any other troubleshooting to perform or RMA is the only solution.......?

regards

Chander

[Leo Laohoo]

RMA is the only solution.

[chandermohan_negi]

Hi,

As I already told you that re-seating did not help. But as I removed the active card the from the slot, the router did not go off and this card became active and still having that Major error.

Then I removed that also and swapped their positions. Now, there is no error and everything is fine.

Thanks to all......

Chander.

[Amit Goyal]

Hi,

SUP card is failing at diagnostic checks. You could re-seat the card as suggested by Leo and check if it helps. It could be an issue with Line card and may require an RMA. 

HTH

-Amit

[Vinit Jain]

Hello

yes, RMA is the only option here, but couple of points to help you in future:

Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestLoopback failed on port(s) 1-5
Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestL2CTSLoopback failed on port(s) 1-5
Jun 27 07:33:57.252: %CONST_DIAG-STBY-3-BOOTUP_TEST_FAIL: Module 8: TestL3CTSLoopback failed on port(s) 1-5

The card is failing loopback test. This test is important to pass and usually indicates a transient or permanent hardware issue on failure.

Reseating usually helps to recover this condition in case of transient failures but in your case, since it has failed, RMA is the only option.

Also, whenever you notice such failure, you may want to check "show diagnostic events" command.

Hope this info helps.

Regards

Vinit