Cisco 887VA-W-E-K9 AP reloading continuously

Hamish Marson · ‎01-27-2012

I have an issue. I've got a brand new C887VA-W-E-K9 that is up and running on a BT VDSL connection. That side of it is fine... But the integrated AP module on it keeps reloading... I can be on the AP console reading the config via 'sh run' and suddenly it'll be loading the OS again... There's no errors logged, no errors on the console or anything... (I also have yet to get the radio working, it starte dbefore I'd finished the config).

It doesn't seem to be anything I'm doing as if I just leave the console, it'll just sit there... reloading every few minutes... (Although sometimes it seems to stay up for longer).

The console just looks like this. WHich is taken from listing the running config and while sitting at the --more-- prompt... Bang...

interface GigabitEthernet0

description the embedded AP GigabitEthernet 0 is an internal interface connecting AP with the host router

no ip address

no ip route-cache

bridge-group 1

no bridge-group 1 source-learning

bridge-group 1 spanning-disabled

!

interface BVI1

ip address dhcp client-id GigabitEthernet0

no ip route-cache

!

ip http server

no ip http secure-server

ip http help-path http://www.cisco.com/warp/public/779/smbiz/prodconfig/help/eag

logging 192.168.254.254

bridge 1 route ip

!

line con 0

line vty 0 4

login local

!

end

--More--

IOS Bootloader - Starting system.

Reading cookie from flash parameter block...done.

Base Ethernet MAC address: 40:55:39:c7:53:7e

Initializing Ethernet interface

Ethernet Interface initialization OK.

Unable to get our ip address: no "IP_ADDR" variable set

The system has encountered an error initializing the

TFTP file system. The system is ignoring the error and

continuing to boot. If you abort the boot process,

the following commands will set IP_ADDR, DEFAULT_ROUTER

and NETMASK environment variables, initialize the tftp

system, and load the operating system software:

set IP_ADDR

set DEFAULT_ROUTER

set NETMASK

tftp_init

boot

TFTP initialization is done.

Boot system image.

Loading "flash:/ap802-k9w7-mx.124-25d.JAX/ap802-k9w7-mx.124-25d.JAX"...######################################################################################################################################################################################################################################

File "flash:/ap802-k9w7-mx.124-25d.JAX/ap802-k9w7-mx.124-25d.JAX" uncompressed and installed, entry point: 0x18003000

executing...

Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

Cisco IOS Software, AP802 Software (AP802-K9W7-M), Version 12.4(25d)JAX, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Mon 25-Jul-11 22:10 by prod_rel_team

Proceeding with system init

Proceeding to unmask interrupts

Initializing flashfs...

...done Initializing flashfs.

Warning: the compile-time code checksum does not appear to be present.

Radio0 present 8363 8000 A0000000 0 A0010000 4C

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

cisco AP802GN-E-K9 (revision A0) with 98304K/32768K bytes of memory.

Processor board ID ************

Last reset from power-on

1 Gigabit Ethernet interface

1 802.11 Radio(s)

32K bytes of flash-simulated non-volatile configuration memory.

Base ethernet MAC Address: 40:55:39:C7:53:7E

Part Number : 74-7519-02

PCA Assembly Number : 800-34495-01

PCA Revision Number : A0

PCB Serial Number : FOC154913KN

Top Assembly Part Number : 800-34364-01

Top Assembly Serial Number : *********

Top Revision Number : A0

Product/Model Number : AP802GN-E-K9

Selected country United Kingdom (UK)

Press RETURN to get started!

H

Leo Laohoo · ‎01-27-2012

In the WAP, can you please post the output to the command "dir"?

Hamish Marson · ‎01-28-2012

ap-887vaw#dir

Directory of flash:/

1 -rw- 1469 Jan 28 2012 23:09:08 +00:00 config.txt

2 -rw- 126 Jan 28 2012 23:10:02 +00:00 env_vars

3 -rw- 6645760 Jan 12 2012 12:08:56 +00:00 ap802-k9w7-tar.124-25d.JAX.tar

4 -rw- 3256320 Jan 12 2012 12:09:18 +00:00 ap802-rcvk9w8-tar.124-23c.JA2.tar

5 drw- 0 Jan 12 2012 12:09:42 +00:00 ap802-k9w7-mx.124-25d.JAX

155 -rw- 5374 Jan 27 2012 11:42:28 +00:00 event.log

156 drw- 0 Jan 12 2012 12:12:10 +00:00 ap802-rcvk9w8-mx.124-23c.JA2

162 -rw- 5 Jan 28 2012 23:09:08 +00:00 private-config

163 -rw- 1048 Jan 28 2012 23:09:10 +00:00 private-multiple-fs

48877568 bytes total (28725248 bytes free)

ap-887vaw#sh ver

Cisco IOS Software, AP802 Software (AP802-K9W7-M), Version 12.4(25d)JAX, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Mon 25-Jul-11 22:10 by prod_rel_team

ROM: Bootstrap program is AP802 boot loader

BOOTLDR: AP802 Boot Loader (AP802-BOOT-M), Version 12.4 [vnanduri-MC2_WEEKLY_10242011 100]

ap-887vaw uptime is 8 minutes

System returned to ROM by power loss

System image file is "flash:/ap802-k9w7-mx.124-25d.JAX/ap802-k9w7-mx.124-25d.JAX"

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

--More--

H

Simon Sigre · ‎03-27-2012

Did you end up resolving this issue as im having the same problem. The WAP code (12.x) is current (last updated mid last year)..

Im thinking it could be part of the 'service-module wlan-ap 0 heartbeat-reset' .. but im still researching

Leo Laohoo · ‎03-27-2012

Can you post the output to the following commands please:

1. dir;

2. sh version;

3. sh log;

Simon Sigre · ‎03-27-2012

Directory of flash:/

2 -rw- 1987 Mar 28 2012 15:24:10 +10:30 config.txt

162 -rw- 395 Mar 28 2012 15:29:34 +10:30 env_vars

3 -rw- 6645760 Mar 9 2012 06:26:48 +10:30 ap802-k9w7-tar.124-25d.JAX.tar

4 -rw- 3256320 Mar 9 2012 06:27:04 +10:30 ap802-rcvk9w8-tar.124-23c.JA2.tar

5 drw- 0 Mar 9 2012 06:27:28 +10:30 ap802-k9w7-mx.124-25d.JAX

155 drw- 0 Mar 9 2012 06:29:58 +10:30 ap802-rcvk9w8-mx.124-23c.JA2

1 -rw- 3587 Mar 28 2012 15:24:10 +10:30 private-config

161 -rw- 1048 Mar 28 2012 15:24:12 +10:30 private-multiple-fs

48877568 bytes total (28737536 bytes free)

LAB887VA-W_AP#sh version

Cisco IOS Software, AP802 Software (AP802-K9W7-M), Version 12.4(25d)JAX, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Mon 25-Jul-11 22:10 by prod_rel_team

ROM: Bootstrap program is AP802 boot loader

BOOTLDR: AP802 Boot Loader (AP802-BOOT-M), Version 12.4 [vnanduri-MC2_WEEKLY_10242011 100]

LAB887VA-W_AP uptime is 2 minutes