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cisco asr1001x doesn't turn on TenGige interface

unfraget1
Level 1
Level 1

‎03-06-2018 01:52 AM - edited ‎03-05-2019 10:02 AM

hi guys!
I have issue with connect asr1001x to juniper mx240, on asr doesn't up interface TenGig.
In logs i see follow error

Mar  6 11:21:39 UTC: %IOSXE_RP_ALARM-6-INFO: ASSERT CRITICAL xcvr container 0/0/0 Transceiver Missing - Link Down
Mar  6 11:21:39 UTC: %ALARM-3-CLEAR: CLEAR CRITICAL TenGigabitEthernet0/0/0 Physical Port Link Down entity deleted
Mar  6 11:21:39 UTC: %TRANSCEIVER-6-REMOVED: SIP0/0: Transceiver module removed from TenGigabitEthernet0/0/0
Mar  6 11:21:56 UTC: %TRANSCEIVER-6-INSERTED: SIP0/0: transceiver module inserted in TenGigabitEthernet0/0/0
Mar  6 11:21:58 UTC: %IOSXE_RP_ALARM-6-INFO: CLEAR CRITICAL xcvr container 0/0/0 Transceiver Missing - Link Down
Mar  6 11:21:58 UTC: %IOSXE_RP_ALARM-6-INFO: ASSERT CRITICAL TenGigabitEthernet0/0/0 Physical Port Link Down
Mar  6 11:21:58 UTC: %IOSXE_SPA-6-UPDOWN: Interface TenGigabitEthernet0/0/0, link down due to local fault
Mar  6 11:21:58 UTC: %IOSXE_SPA-6-UPDOWN: Interface TenGigabitEthernet0/0/0, link down due to local fault
Mar  6 11:21:58 UTC: %IOSXE_SPA-6-UPDOWN: Interface TenGigabitEthernet0/0/0, link down due to local fault
Mar  6 11:21:59 UTC: %IOSXE_SPA-6-UPDOWN: Interface TenGigabitEthernet0/0/0, link down due to local fault
Mar  6 11:22:03 UTC: %IOSXE_SPA-6-UPDOWN: Interface TenGigabitEthernet0/0/0, link down due to local fault
Mar  6 11:22:03 UTC: %IOSXE_SPA-6-UPDOWN: Interface TenGigabitEthernet0/0/0, link down due to local fault
Mar  6 11:22:05 UTC: %IOSXE_SPA-6-UPDOWN: Interface TenGigabitEthernet0/0/0, link down due to remote fault

Cisco IOS XE Software, Version 16.06.02
Cisco IOS Software [Everest], ASR1000 Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 16.6.2, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2017 by Cisco Systems, Inc.

sh platform
Chassis type: ASR1001-X

Slot Type State Insert time (ago)
--------- ------------------- --------------------- -----------------
0 ASR1001-X ok 23:36:31
 0/0 BUILT-IN-2T+6X1GE ok 23:35:16
R0 ASR1001-X ok, active 23:36:31
F0 ASR1001-X ok, active 23:36:31
P0 ASR1001-X-PWR-AC ok 23:36:07
P1 ASR1001-X-PWR-AC ok 23:36:06
P2 ASR1001-X-FANTRAY ok 23:36:08

Slot CPLD Version Firmware Version
--------- ------------------- ---------------------------------------
0 14041015 16.3(2r)
R0 14041015 16.3(2r)
F0 14041015 16.3(2r)

however, SFP module was defined, and i can retrieve some parameters:

sh hw-module subslot 0/0 transceiver 0 idprom detail

IDPROM for transceiver TenGigabitEthernet0/0/0:
  Description                               = SFP+ optics (type 130)
  Transceiver Type:                         = SFP+ 10GBASE-ER (276)
  Product Identifier (PID)                  = SFP-10G-ER
  Vendor Revision                           = A
  Serial Number (SN)                        = EA110928016
  Vendor Name                               = OEM
  Vendor OUI (IEEE company ID)              = 00.90.65 (36965)
  CLEI code                                 = COUIAM3CAA
  Cisco part number                         = 10-2415-01
  Device State                              = Enabled.
  Date code (yy/mm/dd)                      = 11/10/26
  Connector type                            = LC.
  Encoding                                  = 8B10B
  Nominal bitrate                           = 10GE (10300 Mbits/s)
  Minimum bit rate as % of nominal bit rate = 103 % of 10300 Mbits/s
  Maximum bit rate as % of nominal bit rate = 99 % of 10300 Mbits/s
  The transceiver type is 276
  Link reach for 9u fiber (km)              = ER(40km) (40)
                                              8GFC-ER(40km) (40)
                                              8GFC-CWDM(40km) (40)
  Link reach for 9u fiber (m)               = ER(40km) (255)
                                              ZR(80km) (255)
                                              DWDM(80km) (255)
                                              8GFC-ER(40km) (255)
                                              8GFC-CWDM(40km) (255)
  Nominal laser wavelength                  = 1558 nm.
  DWDM wavelength fraction                  = 1558.0  nm.
  Supported options                         = Tx disable
                                              Tx fault signal
                                              Loss of signal (standard implementation)
  Supported enhanced options                = Alarms for monitored parameters
                                              Software Tx fault monitoring
                                              Software Rx LOS monitoring
  Diagnostic monitoring                     = Digital diagnostics supported
                                              Diagnostics are internally calibrated
                                              Rx power measured is "Average power"
  Transceiver temperature operating range   = not specified
  Minimum operating temperature             = 0 C
  Maximum operating temperature             = 70 C
  High temperature alarm threshold          = +85.000 C
  High temperature warning threshold        = +80.000 C
  Low temperature warning threshold         =  -5.000 C
  Low temperature alarm threshold           =  -10.000 C
  High voltage alarm threshold              = 3700.0 mVolts
  High voltage warning threshold            = 3599.9 mVolts
  Low voltage warning threshold             = 3000.0 mVolts
  Low voltage alarm threshold               = 2900.0 mVolts
  High laser bias current alarm threshold   = 85.000 mAmps
  High laser bias current warning threshold = 80.000 mAmps
  Low laser bias current warning threshold  = 12.000 mAmps
  Low laser bias current alarm threshold    = 10.000 mAmps
  High transmit power alarm threshold       =  6.0 dBm
  High transmit power warning threshold     =  5.0 dBm
  Low transmit power warning threshold      = -2.0 dBm
  Low transmit power alarm threshold        = -3.0 dBm
  High receive power alarm threshold        =  0.0 dBm
  High receive power warning threshold      = -1.0 dBm
  Low receive power warning threshold       = -16.0 dBm
  Low receive power alarm threshold         = -17.0 dBm
  External Calibration: bias current slope  = 1.000
  External Calibration: bias current offset = 0

sh int TenGigabitEthernet0/0/0

sh int TenGigabitEthernet0/0/0
TenGigabitEthernet0/0/0 is down, line protocol is down
  Hardware is BUILT-IN-2T+6X1GE, address is a46c.2af7.d600 (bia a46c.2af7.d600)
  MTU 9216 bytes, BW 10000000 Kbit/sec, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive not supported
  Full Duplex, 10000Mbps, link type is force-up, media type is SFP-ER
  output flow-control is on, input flow-control is on
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input never, output never, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/375/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     0 packets input, 0 bytes, 0 no buffer
     Received 0 broadcasts (0 IP multicasts)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 3 frame, 0 overrun, 0 ignored
     0 watchdog, 0 multicast, 0 pause input
     0 packets output, 0 bytes, 0 underruns
     0 output errors, 0 collisions, 6 interface resets
     0 unknown protocol drops
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 pause output
     0 output buffer failures, 0 output buffers swapped out

What could be the problem?

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0 Helpful
8 Replies 8

Joseph W. Doherty
Hall of Fame
Hall of Fame

‎03-06-2018 05:20 AM

Do you have the license enabled for the 10g port?
0 Helpful

unfraget1
Level 1
Level 1
In response to Joseph W. Doherty

‎03-06-2018 11:00 PM

Yes, i do.
Te0/0/1 interfase it's work, but with another module.
In Te0/0/1 has inserted SFP+ 10GBASE-LR.
In Te0/0/0 has inserted SFP+ 10GBASE-ER

p.s command "service unsupported-transceiver" enabled.
0 Helpful

Georg Pauwen
VIP
VIP

‎03-07-2018 12:16 AM

Hello,

 

sounds like a layer 1 physical problem. What do you have on the Juniper side (which MIC) ?

Try and reverse the fiber strands, that is something Reza has recommended quite often, and it quite often solves the issue...:)

0 Helpful

unfraget1
Level 1
Level 1
In response to Georg Pauwen

‎03-07-2018 02:20 AM - edited ‎03-07-2018 02:40 AM

He Georg!
Between ASR and Juniper has installed transponder. transponder is showing optical parameters, on the transponder has had link.
also interface Te0/0/0 has optical parameters


I can't possibly changing fiber because it's one. :)

0 Helpful

Georg Pauwen
VIP
VIP
In response to unfraget1

‎03-07-2018 03:56 AM

Helllo,

 

what is the brand/type of the transponder ? Can you remove the transponder and connect the Cisco directly to the MX240 ?

 

With reversing the fiber strands I meant reversing the way the fiber is connected to the SFP. Have a look at the picture in the link, try and change the way the blue connectors go into the SFP.

 

https://www.fs.com/support/cisco-compatible-10gbase-er-sfp+-optical-cabling-connection-141

unfraget1
Level 1
Level 1
In response to Georg Pauwen

‎03-07-2018 04:07 AM - edited ‎03-07-2018 04:12 AM

transponder - this is DWDM.

 

i will try change the way the fiber is connected to the SFP, but this just in monday ^__^

0 Helpful

unfraget1
Level 1
Level 1
In response to Georg Pauwen

‎03-21-2018 03:43 AM

hello
We've switched fiber from asr to jun ex4500 and link has raised.

well, we'll be downgrade IOS

 

0 Helpful

unfraget1
Level 1
Level 1
In response to Georg Pauwen

‎03-26-2018 11:23 PM

Hi!
as i've thought, solution to this problem has been downgrade IOS to more legacy version.

after downgrade ios to 03.16.06.S port is work.

 

p.s in versions 9.16.03.05 and 9.16.06.02 has a problem discribed above. it's a pity

 

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