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Cisco ISR4321 Frequent Reloading & Hang Issue

NirajKSinha
Level 1
Level 1

Good Morning Team,

Facing issue in Cisco ISR4321 frequent reloading & hang issue, please support for debugging issue.

 

Regards,

 

Niraj

9 Replies 9

Hello,

 

what IOS are you running on the 4321 ? Post the config...

Hi Georg,

IOS "bootflash:isr4300-universalk9.16.03.06.SPA.bin"

Regards,
Niraj

Post the full config. There are a few bugs that might apply, but we need to know what is running on your router...

Leo Laohoo
Hall of Fame
Hall of Fame
Post the complete output to the command "sh version".

Sure Leo!

NEXTRA-DC-WAN-ROUTER-02#sh version
Cisco IOS XE Software, Version 16.03.06
Cisco IOS Software [Denali], ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Ver sion 16.3.6, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2018 by Cisco Systems, Inc.
Compiled Wed 28-Feb-18 16:17 by mcpre


Cisco IOS-XE software, Copyright (c) 2005-2018 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0. For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.


ROM: IOS-XE ROMMON

NEXTRA-DC-WAN-ROUTER-02 uptime is 1 week, 5 days, 1 hour, 34 minutes
Uptime for this control processor is 1 week, 5 days, 1 hour, 36 minutes
System returned to ROM by PowerOn
System image file is "bootflash:isr4300-universalk9.16.03.06.SPA.bin"
Last reload reason: PowerOn



This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.



Suite License Information for Module:'esg'

--------------------------------------------------------------------------------
Suite Suite Current Type Suite Next reboot
--------------------------------------------------------------------------------
FoundationSuiteK9 None None None
securityk9
appxk9

AdvUCSuiteK9 None None None
uck9
cme-srst
cube


Technology Package License Information:

-----------------------------------------------------------------
Technology Technology-package Technology-package
Current Type Next reboot
------------------------------------------------------------------
appxk9 appxk9 Permanent appxk9
uck9 None None None
securityk9 None None None
ipbase ipbasek9 Permanent ipbasek9

cisco ISR4331/K9 (1RU) processor with 1650898K/6147K bytes of memory.
Processor board ID FDO2221A1WT
5 Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
4194304K bytes of physical memory.
3125247K bytes of flash memory at bootflash:.
0K bytes of at webui:.

Configuration register is 0x2102


@NirajKSinha wrote:
NEXTRA-DC-WAN-ROUTER-02 uptime is 1 week, 5 days, 1 hour, 34 minutes
Uptime for this control processor is 1 week, 5 days, 1 hour, 36 minutes
System returned to ROM by PowerOn
System image file is "bootflash:isr4300-universalk9.16.03.06.SPA.bin"
Last reload reason: PowerOn

Is the router connected to a single power source or dual?  

"sh version" output shows outage is due to a power outage.

Single power source

Based on the output, please inspect this power source.

I would suggest an upgrade to either 16.3.7 or 16.6.4. 

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